Description
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
Position Overview:
The Manager, Workforce Operations is responsible for creating and maintaining effective labour models to ensure optimal allocation of resources across the organization. This role involves collaborating with field teams, SSC teams, and business units to design labour strategies that drive sales and enhance the associate and customer experience.
Key Responsibilities:
Labour Model Management
Leverage mathematical and statistical background to develop and maintain labour models for optimal resource allocation so as to maximize expense dollars through the labour management system.
Implement strategies to support sales and improve associate/customer experience.
Monitor the detailed analysis of data collected and past trends to determine long and short-term staffing needs for stores across the Canadian Division.
Develop change management guides for new labour model rollouts.
Ensure smooth implementation of labour model changes through strong project management practices
Analytical & Strategic Decision Support
Create and provide analytics around labour models to senior leaders for informed decision-making.
Collaborate with US and Canadian teams to benchmark approaches and share best practices.
Labour Studies & Assessment
Develop and conduct labour studies across various departments to assess effectiveness.
Travel nationwide to conduct studies and monitor project progress.
Productivity & Cost Strategies
Lead productivity initiatives and develop cost-out strategies.
Work across the organization to enhance productivity measures.
Review Labour/financial analyses to determine which departments have potential to be more productive; cost/benefit analysis.
Talent Development & Coaching
Mentor and develop team members to enhance their skills and career growth.
Provide regular feedback and conduct performance reviews for direct reports.
Foster a collaborative and innovative team environment.
Cross-functional Collaboration
Partner with field and business teams across the organization to integrate labour strategies.
Engage with business teams to align labour initiatives with organizational goals.
Facilitate workout problem-solving sessions with multiple groups of people.
Communication & Reporting
Communicate project status and findings to leadership and stakeholders. Prepare comprehensive reports and presentations as needed.
Competencies:
Skills:
Analytical and Strategic Thinking
Change Management Expertise
Leadership and Team Development
Communication and Reporting
Direct Manager/Direct Reports:
Reports to Senior Manager, Workforce Operations
Leads a team with direct reports
Travel Requirements:
Up to 30% travel across Canada
Physical Requirements:
Office-based with travel to various locations
Hybrid Work:
Hybrid work approach
Working Conditions:
Office, Store, Distribution Center
Minimum Education:
Bachelor’s degree in business, Engineering, or related field
Minimum Years of Work Experience:
5+ years in labour management or related field
Minimum Leadership Experience:
2+ years in a leadership role
Certifications:
Relevant industry certifications preferred
PMP
P.Eng
Lean / Six Sigma
MOST
Other Requirements/Assets:
Experience in retail industry and proficiency in analytical tools is an asset
Strong mathematical and statistical skillset
Lire la suite
Position Overview:
The Manager, Workforce Operations is responsible for creating and maintaining effective labour models to ensure optimal allocation of resources across the organization. This role involves collaborating with field teams, SSC teams, and business units to design labour strategies that drive sales and enhance the associate and customer experience.
Key Responsibilities:
Labour Model Management
Leverage mathematical and statistical background to develop and maintain labour models for optimal resource allocation so as to maximize expense dollars through the labour management system.
Implement strategies to support sales and improve associate/customer experience.
Monitor the detailed analysis of data collected and past trends to determine long and short-term staffing needs for stores across the Canadian Division.
Develop change management guides for new labour model rollouts.
Ensure smooth implementation of labour model changes through strong project management practices
Analytical & Strategic Decision Support
Create and provide analytics around labour models to senior leaders for informed decision-making.
Collaborate with US and Canadian teams to benchmark approaches and share best practices.
Labour Studies & Assessment
Develop and conduct labour studies across various departments to assess effectiveness.
Travel nationwide to conduct studies and monitor project progress.
Productivity & Cost Strategies
Lead productivity initiatives and develop cost-out strategies.
Work across the organization to enhance productivity measures.
Review Labour/financial analyses to determine which departments have potential to be more productive; cost/benefit analysis.
Talent Development & Coaching
Mentor and develop team members to enhance their skills and career growth.
Provide regular feedback and conduct performance reviews for direct reports.
Foster a collaborative and innovative team environment.
Cross-functional Collaboration
Partner with field and business teams across the organization to integrate labour strategies.
Engage with business teams to align labour initiatives with organizational goals.
Facilitate workout problem-solving sessions with multiple groups of people.
Communication & Reporting
Communicate project status and findings to leadership and stakeholders. Prepare comprehensive reports and presentations as needed.
Competencies:
Skills:
Analytical and Strategic Thinking
Change Management Expertise
Leadership and Team Development
Communication and Reporting
Direct Manager/Direct Reports:
Reports to Senior Manager, Workforce Operations
Leads a team with direct reports
Travel Requirements:
Up to 30% travel across Canada
Physical Requirements:
Office-based with travel to various locations
Hybrid Work:
Hybrid work approach
Working Conditions:
Office, Store, Distribution Center
Minimum Education:
Bachelor’s degree in business, Engineering, or related field
Minimum Years of Work Experience:
5+ years in labour management or related field
Minimum Leadership Experience:
2+ years in a leadership role
Certifications:
Relevant industry certifications preferred
PMP
P.Eng
Lean / Six Sigma
MOST
Other Requirements/Assets:
Experience in retail industry and proficiency in analytical tools is an asset
Strong mathematical and statistical skillset
