Description
En travaillant chez Home Depot, vous pouvez être vous-même tout en contribuant à quelque chose de plus grand.
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities for B2B customers within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, project management, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate & customer experience.
Position Responsibilities:
Strategy & Planning
Listens to and gains knowledge of the B2B Home Depot customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
Communicates strategy and priorities to in-store teams, cross functional partners & leadership to achieve team’s objectives and goals to stakeholders
Develops and gains alignment on solutions using an agile approach with internal and external teams
Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
Delivery & Execution
Helps formulate, test and refine assumptions through store feedback, data analysis and proof of concept projects
Validates current processes, aligns stakeholders on future state processes and creates user stories or process maps with business stakeholders, UX and IT partners.
Identifies and shares benefits, issues, obstacles, dependencies, and value associated with in store projects and process enhancement
Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
Develops and rolls-out store playbooks, guides and best practices to drive sales
People
Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
Advocates for the customers and associates by providing insight on sales driving activities
Communicates effectively with cross functional teams and stakeholders
Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
Is the subject matter expert for interconnected store experience within the Canadian division
Competencies Required
Collaborates
Drives Results
Action Oriented
Customer Focus
Builds relationships
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required:
Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
Flexible work shifts and travel as necessary
Excellent computer skills with proficiency in Microsoft Power Point, Excel, Access, and Visio
Bilingual (English/French) an asset
Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
Excellent communication skills with the ability to work effectively with people at all levels
Strong work ethic and sense of responsibility and confidentiality
Strong project management skills, ability to successfully manage multiple tasks at any given point
Real estate, construction or retail experience are an asset
Experience in strategy planning, execution or operations are an asset
Lire la suite
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities for B2B customers within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, project management, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate & customer experience.
Position Responsibilities:
Strategy & Planning
Listens to and gains knowledge of the B2B Home Depot customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience
Communicates strategy and priorities to in-store teams, cross functional partners & leadership to achieve team’s objectives and goals to stakeholders
Develops and gains alignment on solutions using an agile approach with internal and external teams
Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals
Delivery & Execution
Helps formulate, test and refine assumptions through store feedback, data analysis and proof of concept projects
Validates current processes, aligns stakeholders on future state processes and creates user stories or process maps with business stakeholders, UX and IT partners.
Identifies and shares benefits, issues, obstacles, dependencies, and value associated with in store projects and process enhancement
Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes
Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics
Develops and rolls-out store playbooks, guides and best practices to drive sales
People
Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments
Advocates for the customers and associates by providing insight on sales driving activities
Communicates effectively with cross functional teams and stakeholders
Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps
Is the subject matter expert for interconnected store experience within the Canadian division
Competencies Required
Collaborates
Drives Results
Action Oriented
Customer Focus
Builds relationships
Communicates Effectively
Ensures Accountability
Financial Acumen
Optimize Work Process
Manages Complexity
Experience/Knowledge Required:
Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)
Flexible work shifts and travel as necessary
Excellent computer skills with proficiency in Microsoft Power Point, Excel, Access, and Visio
Bilingual (English/French) an asset
Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion
Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset
Excellent communication skills with the ability to work effectively with people at all levels
Strong work ethic and sense of responsibility and confidentiality
Strong project management skills, ability to successfully manage multiple tasks at any given point
Real estate, construction or retail experience are an asset
Experience in strategy planning, execution or operations are an asset
