Description
Reporting to the Benefits Manager, the Benefits Operations Lead is responsible for leading day‑to‑day administration and operational support of Home Depot Canada’s benefits, retirement, disability, and wellbeing programs. This role will provide dedicated operational ownership for the administration of the group benefits, retirement and disability programs.
Key Responsibilities:
- Define and maintain the benefits operations framework, including workflows, controls, escalation paths, and documentation
- Lead initiatives to simplify processes, reduce manual work, and improve associate experience
- Analyze inquiry volumes, error trends, and escalations to identify improvement opportunities
- Create/update service level agreements for vendors
- Provide operational insights and recommendations to inform program optimization for Home Depot Canada’s benefits, retirement and disability programs
- Serve as the escalation owner for complex or high‑risk benefits cases and systemic issues
- Partner with Payroll, HR, and support teams to ensure accurate and timely data flow between systems
Experience/ Skills Required:
- 5+ years of experience in benefits administration, total rewards operations, or HR operations
- Working knowledge of Canadian group benefits, disability administration, and retirement plan operations
- Experience managing operational issues and working with external vendors
- Strong organizational and problem‑solving skills with attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Strong customer‑service mindset when supporting associates and internal partners
- Highly analytical and critical thinker
- Collaborative, customer focused, action oriented
- Creative, openness to learn and ask questions
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
