Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Temporary full-time 2025-13071

Summary of Duties

• Responds to telephone calls and voice mail messages.

• Intakes referrals and follows up with referring physicians on incomplete information.

• Maintains referral-tracking system by entering required data for each referral.

• Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.

• Schedules external tests and special procedures.

• Prepares new patient charts and prepares charts for return to Health Records.

• Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.

• Provides support to clinical team to ensure the smooth flow of clinics.

Qualifications/Skills

• Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.

• One year experience in a busy receptionist area, preferably in a hospital / health care environment.

• Knowledge of Patient Registration and Scheduling Systems.

• Excellent communication and customer service skills.

• Tact and discretion in dealing with sensitive and confidential patient information.

• Excellent communication skills, both verbal and written.

• Good inter-personal skills and ability to work well with a diverse group of individuals.

• Minimum 40 words per minute (net) typing speed with maximum 5% error rate.

• Ability to manage multiple tasks and set priorities in a fast-paced environment.

• Excellent time management, organizational skills, accuracy and attention to detail required