Patient Services Partner - Transitional Care Unit - Regular Full-time 2025-15477

Looking for a dynamic individual to join the new CG-TCU team working in collaboration with the Emergency Department.

Working with the professional team, the Patient Service Partner (PSP) participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public

Relations with patients, visitors and Hospital staff. PSP working in the CG-TCUwill be required to assist with patient care. The main roles and responsibilities include but are not limited to assisting in comfort and activities of daily living, supporting meal time activities and some stocking and maintenance of the physical space. The PSP will be a liaison with the medical team and the patient and family. Strong advocacy skills for the needs of this patient population are a requirement.

The CG-TCU PSP(s) will report directly to the Emergency Department PCM.

Qualifications/Skills:

• PSW (Personal Support Worker) certificate required
• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
• Infection Prevention and Control Certificate required
• Ability to read and write English
• Two (2) years of related health care experience
• Previous acute care experience preferred
• Recent PSP experience required
• Must be accustomed to high patient acuity and turn over
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Flexibility and willingness to take direction
• Must have attended WHMIS training
• Must be prepared and able to use all personal protective equipment
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service