Patient Services Partner - Harquail G2 - ECT - Regular Part-time - 2025-15026

Summary of Duties

Working with the professional team, the Patient Service Partner participates in the caring of adult and adolescent patients by providing a variety of support services to the team and patients in the Garry Hurvitz Brain Sciences Program Neuro modulation clinic G2. The successful candidate will participate as a member of the team in a manner that reflects the Hospital philosophy and mission of service. The Patient Service Partner working on G2 will be required to assist with patient care, and support of clinic.

• Caring for patients with a variety of mood disorders in adult and adolescent patients
• Able to demonstrate understanding of the components of de-escalation techniques during behavioural crisis
• Accompanying patients from GG to G2 and other areas as needed
• Ordering/restocking and replenishing necessary supplies for the unit Assist patients to do laundry
• Adhere to all cleaning protocols
• Actively participate in quality improvement initiatives
• Perform other duties as required under the direction of the Nurse
• Ability to engage compassionately with patients while still adhering to appropriate staff/patient boundaries
   

Qualifications/Skills

• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
• Applicants who have a PSW certificate or completed the Sunnybrook PSP (formerly PSA) course will be given priority
• Demonstrated proficiency with written and oral communication skills
• Recent experience as a PSP at SHSC preferred
• Must possess an Infection Control Core Competency Certificate
• Non-Violent Crisis Intervention Certification required
• Ability to work well as part of a multidisciplinary team
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Must be accustomed to high patient acuity
• Flexibility and willingness to take direction
• Liaise with patients and visitors on a regular basis demonstrating excellent customer service
• Two (2) years of related health care experience; Mental Health experience required
• Experience in dealing with a complex demanding adult and adolescent patient populations
• Demonstrate empathy and dedication to a therapeutic environment