Patient Administrative Associate - Cochlear Implant - Regular full-time - 2026-17862

Summary of Duties

The PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for Cochlear/Audiology/Hearing Aid Centre ambulatory clinics with the primary appointment to the Cochlear Implant program. Daily tasks include but are not limited to maintenance of patient records, staffing, scheduling, payroll, processing purchasing of supplies, receiving orders and processing bill/invoice payments, and other duties as required/delegated.

Qualifications/Skills

• One year of Community College preferred.
• Medical Terminology course preferred.
• Candidates who have successfully completed the Hospital's PAA training and met the requirements of the Performance Management Program (i.e. confirmed in the PAA role) will be given priority consideration.
• Must achieve successful completion of Sunnybrook Health Sciences Centre’s PAA training within specified timeframe.
• One year of Administrative/Business experience preferred; in a health care setting preferred.
• Demonstrated effective Person-Centred Care/Customer Service behaviour.
• Working knowledge of software packages such as MS Word/Windows, OSCAR and QuadraMed are required.
• Proven accurate keyboarding skills at 40 net w.p.m. OR data entry at 106 net keystrokes per minute.
• Demonstrated ability to organize work effectively with adaptability, as well as work at a fast pace in an unpredictable environment.
• Excellent problem-solving, interpersonal and communication skills: oral, written and comprehension.
• Tact and diplomacy in handling and working with confidential information; sensitivity working with hearing impaired, oncology populations.
• Demonstrated ability to work effectively in an interprofessional team environment.