Informatics Associate - Centre for Prehospital Medicine - Regular full-time - 2025-15773

Summary of Duties

• Provide front-line technical/operational support for IT/Business Systems. This includes but is not limited to:
  • Desktop support (MAC and Windows based devices)
  • Office application support: Office 2010/2013, Adobe Acrobat, Remote Server, TeamViewer, etc.
  • Avaya based telephone system
  • Escalate technical and communications-related issues to second-level technician as required
  • Deliver enhanced support during emergencies and deployments
  • IT equipment maintenance and implementation support
  • Installation, configuration and implementation of new hardware and software as directed
• Perform routine maintenance tasks as required that include but are not limited to:
  • Inventory audit
  • Backup tape maintenance
  • Software patches
  • Two-way radios, IPads, printers, Internet routers, switches and other communication devices
• Participate in the Information Technology Working Group (ITWG) and assist in the selection of technological solutions for the Centre
• Assist with procuring departmental IT hardware and software using Sunnybrook approved processes (e.g. utilizing Vendor of Record via Plexxus)
• Liaise with corporate Sunnybrook Information Services Team and assist with compliance to all Corporate IT policies and procedures
• Assist in documentation for systems and IT processes which include but not limited to:
  • User Manuals
  • Process workflows
  • Network Diagrams
  • Meeting & Project documentation
• Assist with inventory management and assets location/tracking
• Other technical/administrative duties as assigned

Qualifications/Skills

• College program in computer science and 2 years’ related experience or 3-5 years’ experience in a front line helpdesk/informatics environment or equivalent
• Advanced Proficiency desired in the following areas:

• MS Office (especially, Excel, Word, Access, Visio and PowerPoint)
• Operating Systems: MAC OS/IOS, Android OS, Windows 7 & 10
• Desktop support knowledge
• Adobe Creative Suite (Indesign, Acrobat, Photoshop)

• MCSA or MCSE certification is preferred
• Ability to lift a minimum of 40Lbs
• Ability to work independently
• Excellent people and customer service skills