Clinical Secretary - Palliative Care Service - Regular full-time 2024-8618

Summary of Duties

• Builds daily inpatient consult roster for clinical team
• Maintains referral-tracking system by entering required data
• Schedules and notifies patients of cancelled appointments/clinics
• Maintains daily schedule of the team
• Build and enter daily billing roster
• Provides support to clinical team to ensure the flow of daily consults
• Routine audit of data entry
• Provide support for minute-taking at meetings

Education Coordination

• Act as primary contact for learners during their education block
• Create and update education block schedule including their educational modules, and call schedule
• Track learner evaluations of the block and provide annual summary of evaluations
• Meet with Education Site Lead on a regular basis
• Liaise with learners seeking an educational opportunity within our division

All Areas:

• Responds to telephone calls/inquiries and voice mail messages.
• Ensures transfer of on-call pager coverage
• Provides administrative support to members of the palliative care team including fax, scan, mail
• Performs departmental filing duties
• Provides back support to other Clerical Staff

Qualifications/Skills

• Grade 12 education; Medical Administration Certificate; post-secondary computer / typing courses.  Microsoft Word and Outlook skills are required.
• More than one year experience in a busy receptionist area, preferably in a hospital / health care environment.
• Excellent communication and customer service skills.
• Tact and discretion in dealing with sensitive and confidential patient information.
• Excellent communication skills, both verbal and written.
• Good inter-personal skills and ability to work well with a diverse group of individuals.
• Minimum 40 words per minute typing speed with maximum 5% error rate.
• Ability to manage multiple tasks, fast-paced environment.
• Excellent time management, organizational skills, attention to detail required.