Specialist, Microsoft Licensing Operations

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you'll have:

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support in the form of quoting, contract creation, order creation and management. You will engage with Microsoft, Sales and Softchoice customers to create a seamless experience.

What you'll do:

• Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s
• Provide proactive communication to stakeholders on the status of contracts, quotes and orders
• Ensure customer compliance of contractual and licensing obligations
• Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders.
• Provide timely resolution of purchase order pricing, quoting or contract discrepancies
• Manage Return Merchandise Authorizations (RMAs) requests
• Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
• Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers
• Maintain high customer satisfaction scores (NSAT & CSAT)
• Remain current with any Microsoft Licensing or process changes, both internally and externally.

What you'll bring to the table:

• Completed post-secondary education preferred
• Minimum 2 years business experience in IT related industry,
• High level of commitment to exceptional customer service
• Able to problem solve and take ownership of issues and drive to resolution
• Works well under pressure and can re-prioritize as needed
• High level of attention to detail
• Microsoft Licensing knowledge is an asset
• Proficient in MS Office tools - Outlook, Excel, PowerPoint, Word, TEAMS
• Working knowledge of SFDC and SAP would be an asset

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6649
EoE/M/F/Vet/Disability

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