Summer 2027 Intern - Mortgage Operations Analyst

Join the Mortgage Operations / Accounting team and gain hands-on experience supporting the end-to-end servicing and operational accounting activities of a commercial mortgage portfolio. You will work with colleagues across Cash and Tax, Client Servicing, Statements, mortgage systems, testing, and process improvement.

The role combines day-to-day operational exposure with project work focused on accuracy, controls, client service, and practical use of automation and AI-enabled tools.

This opportunity is suited to a second- or third-year student who is curious, detail-oriented, comfortable working with data, and eager to understand how teams, systems, transactions, and controls connect across the commercial mortgage lifecycle.

Position Responsibilities

• Learn the commercial mortgage lifecycle and support activities across Mortgage Operations and Accounting.

• Assist with cash, tax, transaction, reconciliation, reserve-account, reporting, statement, and operational accounting activities under appropriate supervision.

• Support client-servicing processes by organizing information, monitoring requests, preparing or maintaining documentation, and helping coordinate work across functional teams.

• Help review data and reports for completeness, accuracy, and exceptions, and follow up with the appropriate team members.

• Participate in mortgage system testing and user acceptance testing by executing test scripts, documenting results, retaining evidence, and reporting issues clearly.

• Prepare and maintain spreadsheets, reports, process documentation, checklists, and reference materials for internal use.

• Map selected processes and identify opportunities to reduce manual effort, strengthen controls, improve accuracy, or enhance the client and employee experience.

• Use approved Excel, Microsoft 365, automation, and AI-enabled tools to support analysis, documentation, testing, and process improvement, with appropriate human review and adherence to company requirements.

• Collaborate with cross-functional partners, participate in team meetings, and provide clear updates on assigned work.

• Support special projects and other Mortgage Operations / Accounting priorities as assigned.

Required Qualifications

• Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.

• Basic understanding of accounting concepts and an interest in financial services, mortgage operations, or operational accounting.

• Proficiency in Microsoft Office, particularly Microsoft Excel.

• Strong analytical and problem-solving skills, with careful attention to accuracy and detail.

• Ability to organize work, manage priorities, follow documented procedures, and meet agreed deadlines.

• Clear written and verbal communication skills.

• Ability to work effectively both independently and as part of a collaborative team.

• Curiosity, initiative, sound judgment, and willingness to learn new systems and processes.

• Commitment to handling confidential business, financial, and client information responsibly.

Preferred Qualifications

• Experience using Excel features such as formulas, lookups, PivotTables, data validation, or reconciliation techniques.

• Coursework or practical experience involving accounting, finance, data analysis, business processes, or information systems.

• Exposure to Power Query, Power BI, Power Automate, VBA, SQL, Alteryx, Microsoft Copilot, or other automation and analytics tools.

• Interest in commercial mortgages, investment operations, banking, client servicing, cash management, tax processes, system testing, or process improvement.

• Experience documenting procedures, creating process maps, completing testing, or participating in a group project with defined deliverables.

• Availability for a 3-4 month work term.

Salary range is expected to be between:

$52,650.00 CAD - $60,450 CAD

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. The annual salary will be pro-rated based on the length of the work-term.

When You Join Our Team

• You will be supported in learning and growing the career you want.

• You will contribute in a collaborative environment that values responsible innovation, inclusion, integrity, and continuous improvement.

• You will gain practical exposure to commercial mortgage operations, accounting, systems, controls, and cross-functional teamwork.

Le poste annoncé correspond à une vacance existante.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre énoncé sur la collecte de renseignements personnels.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

Semaine de travail comprimée