Senior Manager, Business Continuity Management

Manulife invites ambitious professionals to join as Senior Manager, Business Continuity Management. This outstanding opportunity allows you to be at the forefront of implementing operational resiliency within our business continuity field. You will enable business and IT partners to recognize and lead their business continuity and operational resilience risks in a multifaceted environment. As a trusted partner, you will guide the business and empower them to protect their critical processes, ensuring operational resilience.

You will provide expert guidance on Business Continuity (BC) and Disaster Recovery (DR) to ensure the company's protection and compliance with regulatory and client requirements. You will oversee these efforts, ensuring they meet global standards and support the timely recovery of business processes. Your involvement in key projects will ensure that information risk is effectively managed. Additionally, you'll collaborate with teams such as Information Security and Vendor Risk Management to deliver comprehensive Information Risk Management across the company.

This role places you at the forefront of our new initiative, ensuring all is completed in a timely manner. You will gain valuable insight into leading and navigating this emerging area, making this a forward-thinking leadership position!

• Develop and implement transition plans for segment third-party vendors to ensure seamless continuity of operations.

• Serve as the main contact for business continuity requirements.

• Improve the operational business risk management framework by mapping various items daily to support resilience.

• Provide support for business continuity efforts, aligning with Manulife's new resiliency model.

• Empower business partners to identify and manage their business continuity and operational resilience risks effectively.

• Lead and participate in key projects and initiatives, ensuring that business continuity risk is consistently considered and handled.

• Collaborate remotely with a team to achieve business goals while safeguarding our ability to deliver infrastructure services during disruptions.

• 5 years of experience in Business Continuity, Business Resilience, Information Technology/Systems, Project Management, or Vendor Management from a large, complex organization.

• Strong personal computing skills (MS Office) and familiarity with BCM Planning tools and/or relational databases (e.g., Fusion Risk Management, PowerBI).

• Broad understanding of system technologies and Business Resilience/Disaster Recovery tools and techniques.

• Superb communication skills, including the ability to develop and deliver effective user education sessions and presentations to all interpersonal levels.

• Demonstrable ability to build relationships, engage, and influence others.

• Knowledge of OSFI (B10 & E21) is required.

• Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP) is a plus or working towards acquiring certification.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.