Senior Director, Risk Intelligence and Advanced Analytics

Are you ready to lead the future of risk intelligence? As the Senior Director, Global Risk Intelligence and Advanced Analytics, you will spearhead the transformation of risk management across the enterprise by leveraging advanced analytics, machine learning (ML), and artificial intelligence (AI). You will lead a high-performing team to design, build, and validate scalable ML/AI solutions that enhance risk decision-making, ensure model governance, and support citizen-led innovation with robust monitoring practices.

This role is pivotal in shaping the strategic roadmap for Global Risk, embedding intelligence-led capabilities into operational workflows, and driving measurable impact across the organization.

Description

The Senior Director, Risk Intelligence and Advanced Analytics will report to the VP, Global Risk Intelligence and Technology (GRIT) and play a key role in advancing the transformation mission and vision for Global Risk. This role supports the strategic evolution of risk management by harnessing the power of data, technology, and advanced analytics, including artificial intelligence (AI), to drive proactive, intelligence-led decision-making across the enterprise. The Senior Director will be responsible for delivering various functional capabilities including but not limited to advanced analytics, Large Language Models, reporting, AI developments, modeling, automation, and other related activities, well as supporting the development and execution of the relevant roadmaps and plans for the function.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

Key Responsibilities

The incumbent will define and execute the vision for advanced analytics and AI/ML within Global Risk. Lead cross-functional initiatives to embed intelligence-led risk capabilities across business units. Oversee the development and implementation of the GRIT roadmap, aligning with enterprise risk strategy.

Key responsibilities include, but are not limited to:

• Build and maintain scripts to test model performance and automate monitoring using tools like Python or R.
• Architect and deploy ML/AI models for risk prediction, anomaly detection, and resilience scoring.
• Design and enforce governance protocols for citizen-developed models, including performance tracking, documentation, drift, and validation.
• Build scalable monitoring systems to ensure ongoing reliability and risk mitigation.
• Establish and oversee model validation frameworks to ensure performance, fairness, and compliance with regulatory standards.
• Implement automated testing and monitoring pipelines using Python, SQL, and cloud-native tools.
• Supporting the automation activities within the risk and intelligence function.
• Supporting the delivery of machine learning, large language models and other related analytics projects within GRIT.
• Driving process enhancements for collecting and analyzing data across the enterprise.
• Validate AI and analytics models to ensure they perform accurately and meet internal and regulatory standards.
• Support data quality monitoring and preparation in Enterprise Data Lake (EDL) to ensure clean, reliable data for AI and risk intelligence use cases.
• Assist with documenting processes, procedures, project work and ad hoc request as required.
• Drive data quality initiatives across Enterprise Data Lake (EDL) to support robust analytics.
• Collaborate with data engineering and analytics teams to optimize ETL processes and data pipelines.
• Drive innovation at the intersection of risk, technology, and advanced analytics.

Qualifications

• Good knowledge of financial services/insurance business and functions.
• Experience and expertise in various coding languages especially in Python and SQL
• Skilled at dashboard design with consideration of UI/UX fundamentals
• Proven leadership experience in risk analytics, data science, or AI/ML within financial services or insurance
• Advanced proficiency in Python, SQL, and model development frameworks.
• Deep understanding of ML lifecycle, including training, validation, deployment, and monitoring.
• Experience with model governance, regulatory compliance, and risk frameworks.
• Strong background in data architecture, visualization (e.g., Power BI, Tableau), and UI/UX principles. Bachelor's
• Bachelor’s or master’s degree in data science, computer science, statistics, or related fields; PhD is an asset.
• Exceptional communication and stakeholder engagement skills.
• Experience in working with database schemas, data modeling, visualization and ETL processes.
• Strong advanced analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Highly organized individuals with strong time management and organizational skills.
• Self-starter with the ability to work independently.
• Excellent collaborative and relationship building skills; showing tact and diplomacy in dealing with others.
• Ability to learn quickly and be comfortable adjusting to ad-hoc changes in workflow.

What you will gain from this experience

• Learn how to digitize and innovate risk functions within a global insurance and financial institution.
• Influence the future of risk intelligence in a global financial institution.
• Lead transformative initiatives that shape enterprise resilience and decision-making.
• Collaborate with senior leaders and build your executive profile.
• Drive innovation at the intersection of risk, technology, and analytics.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.