Director/Senior Director Technology Audit and Advisory Services

The Director/Senior Director Technology Audit and Advisory Services is accountable for the delivery of high quality, professional, cost-effective, value-added, and risk-based internal audit services over Technology functions, across North America (Canada and US Segment), Global Wealth & Asset Management, Group Functions, and the Global Data Technology Office. The role reports to the AVP of North America Segment Technology, Audit Services.

Position Responsibilities:

• Audit Delivery - Delivery of North America Segment Technology, Infrastructure and Cybersecurity (steady state/key risk, program and project, business integrated, issue assessments).
• Technology SOX - Delivery of application and infrastructure technology SOX audit work and to drive our approach and processes for this work forward through use of automation, data analytics, and shared services.
• Reporting and Planning - Execution and continuous improvement of reporting processes in support of the larger technology audit organization, as well as annual audit planning, resource management, and other process improvements for the immediate North America segment technology audit team.
• Other - Audit initiatives, engagements, and process improvements as assigned.

Strategic Leadership

• Understand the company’s strategy, operations, and regulatory environment to proactively identify areas of emerging and heightened risk related to technology that affects the company
• Support the development of an audit strategy that aligns to business, technology, and Audit Services strategies, provides sufficient coverage for key risks while meeting regulatory expectations
• Develop internal procedures and tools to drive consistency across all engagements and drive audit planning
• Help improve Technology SOX delivery and quality to improve efficiencies through increased use of data analytics, automation and shared services and other innovations
• Develop and produce meaningful reports for Senior Technology Management that identify trends and enable continuous improvement of risks and controls
• Contribute to the development of Audit Services procedures, strategy, and direction; continually improve audit and supporting processes leveraging technology to the fullest

Audit Delivery and Oversight

• Plan and direct audits and special audit projects to objectively evaluate the effectiveness of key controls and adequacy of risk management practices; collaborating with management to obtain a consensus on establishing the problem, risks exposure; produce meaningful audit reports that clearly articulate the position on risks and related issues, while meeting Audit Services operational targets related to budget, timeline and quality of execution
• Delivery of annual Technology Application and Infrastructure ITGC SOX work, in collaboration with Technology Management, SOX PMO, and external audit
• Perform integrated/cross-functional audits in partnership with groups across Audit Services to provide comprehensive reporting on risks that could prevent the achievement of Management’s objectives
• Support the development of an annual audit plan using risk management processes, in collaboration with Management and Audit Services leadership
• Drive innovation and incorporate and develop industry best practices into forward thinking audit approach; manage Audit Services’ resources efficiently, economically, and effectively
• Provide management with timely recommendations that reduce risk, help them run their business better, make strategic and operational decisions, and oversee management of risks and controls
• Monitoring progress in implementing control recommendations and reporting thereon; assist with preparation of Audit Committee and senior leadership reports

Leadership & People Development

• Lead and develop a high-caliber audit team, attract, and retain top talent and provide appropriate development, coaching and training
• Foster creative culture that strives for continuous improvement and welcomes and offers feedback-enabling best-in-class audit practices
• Challenge, coach and enable the team members to develop to their fullest and maximize their contribution to the team
• Drive team skills development and engagement; manage talent across the team for development and succession and rotate change expertise

Stakeholder Management

• Managing Management’s expectations regarding assurance and advisory work deadlines and deliverables
• Providing relevant stakeholders with an overview of audit work and commentary on the control environment, including trends and emerging issues that could impact the Company
• Collaborate effectively with divisional and global stakeholders in Technology and Information Risk Management
• Establishing a high level of credibility and building professional relationships with key stakeholders responsible for technology and information risk across the Company

Required Qualifications:

• Exceptional communications judgement and the ability to communicate clearly and succinctly to effectively deliver key messages verbally and in writing and to listen and consider various perspectives; confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
• Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations
• In-depth knowledge of audit methodologies, project management and system development methodologies (including Agile), control frameworks and risk management practices, and regulatory requirements; Exceptional understanding of how technology supports business strategies, the latest technology and cyber security trends, best practices, and industry standards; excellent working knowledge of risks affecting financial institutions and insurance industry
• Experience working with external auditors (Statutory Audit, SOX, SOC 1 and 2 engagements) effectively and helping technology management understand the impacts
• Previous people management experience preferred, with the ability to lead and motivate a team of professionals in a new and rapidly changing environment to deliver with timeliness and quality
• Results oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently
• Excellent influencing, relationship building and negotiation skills; professional presence, ability to navigate a matrix environment and influence across different areas and levels of management both in Audit Services and Technology
• Demonstrated ability to work effectively in diverse environments and cultures, over multiple office locations
• Ability to identify opportunities to utilize data analytics for enhanced depth and breadth of audit coverage
• Relevant post-secondary education or equivalent experience, plus a recognized auditing (e.g., CA, CPA, CISA) or security (e.g., CISSP, CISM, CEH) designation/certification or equivalent experience, with experience typically gained from 6-8+ years in relevant roles
• Highest level of integrity, accompanied by strong ethical principles

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

Région de référence du salaire

Modalités de travail

L’échelle salariale devrait se situer entre

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à hr@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande. Pour en savoir plus, veuillez consulter notre énoncé sur la collecte de renseignements personnels.