Director, Regulatory Compliance Management, Reporting and Client Dispute Resolution Office

As a federally chartered bank and federally and provincially regulated trust company, Manulife Bank and Manulife Trust (“Manulife Bank”) are subject to numerous legislative requirements including the Bank Act, the Trust and Loans Company Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the Personal Information Protection and Electronics Document Act, among others.

The Compliance Director, Regulatory Compliance Management is responsible for leading the effective operation of Manulife Bank’s regulatory compliance management program, including the design and maintenance of all regulatory and internal reporting, interacting with regulators, maintaining regulatory compliance management inventory records, risk and control assessments, evidence of controls, compliance issues and associated corrective action plans. The Compliance Director is also responsible for managing the Client Dispute Resolution Office (the “CDRO”), which is the highest level of complaint escalation in Manulife Bank.

The Compliance Director, Regulatory Compliance Management is a seasoned and experienced professional with subject matter expertise in reviewing and interpretating banking legislation and documenting requirements and opinions in plain language. The individual in this role is responsible for the preparation and delivery of quarterly, annual and ad hoc compliance reports for applicable stakeholders including for Manulife Bank’s Board of Directors and associated committee(s) in consultation with the CCO. The Compliance Director must also have a firm understanding of bank industry issues impacting the business. The individual in this role also is responsible for maintaining policies and procedures.

In addition to the Bank Compliance team, this role interacts with regulators, executive leadership, Legal, Risk, Audit and Line 1B Governance and Controls teams.

Position Responsibilities:

• Lead the ongoing management of the regulatory compliance management program, as well as policies and procedures to ensure that meet applicable regulatory requirements. Manage

• Manage, prepare and develop all compliance reporting, in consultation with the CCO, on a monthly, quarterly, annual and ad hoc basis, including reporting to executive leadership, regulators, the Board of Directors and associated committee(s) of the Board of Directors.

• Act as the point person to manage all regulatory communications and interactions working with the CCO.

• Review, interpret and summarize applicable legislation and ensure relevant stakeholders understand the requirements and actions needed to meet compliance requirements.

• Develop, update and maintain applicable team training programs, including the distribution to various stakeholders.

• Manage potential compliance issues and action plans along with the Line 1B Governance and Controls team and business partners.

• Manage the CDRO, including all escalated complaints, interacting with the OBSI, identifying and reporting trends.

• Review, prepare and develop documentation in response to regulatory reviews, audits and examination requests, working closely with the CCO and members of the Bank Compliance team.

• Participate in any other tasks that may be assigned from time to time.

• Lead the management of all regulatory records in the regulatory compliance management database (RCMD) for completeness and accuracy, risk and control assessments, and assessing controls within the RCMD.

Required Qualifications:

• Specialized compliance expertise and/or legal experience working in the banking industry.

• Ability to review, interpret and document legislation and regulatory requirements.

• Highly organized, efficient and can manage multiple tasks in a high paced environment.

• Excellent written and verbal communication skills, with the ability to simplify complicated messages.

• Excellent sense of judgment.

• Ability to readily recognize and evaluate the impact of current or potential compliance issues.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, make practical recommendations and exercise good judgment in escalating issues.

• Proven interpersonal, negotiation and relationship management skills. Must be able to exchange and clarify details of information in a controlled and confident manner.

• Ability to work with fluid and changing accountabilities.

• Team player who is willing to assist team members on projects and assist in sharing workloads when necessary.

• Ability to work independently and in a team environment.

• Ability to deliver effective training on compliance issues and requirements.

• Ability to convert technical legislative requirements into suitable advice and be able to communicate difficult concepts and information to business partners.

• Ability to work with multiple objectives, conflicting priorities and complex issues.

• Ability to interact effectively with management and counterparts in other business units.

• Ability to interact with regulatory staff to ensure efficient handling of escalated licensing issues. Maintain collaborative relations with regulatory staff.

• Ability to take responsibility for compliance programs and operate to ensure that compliance objectives are achieved.

• Professional attitude and adherence to a high ethical standard.

• Ability to use LAN and PC applications including: Windows, Archer, Microsoft Office, Excel, AWD.

Preferred Qualifications:

• Legal background would be considered an asset.

• Experience with the Archer system would be considered an asset.

• Subject matter expertise in banking legislation, products and procedures in various operational areas is desirable.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.