AVP, Digital Product Management

We are seeking an experienced AVP, Digital Product Management to lead our digital product strategy across our Asset Management businesses in Retail and Institutional, including our public and secure sites, while driving the global evolution of our public website experience and horizontal digital capabilities! In this influential role, you will align digital product offerings with business goals, elevate customer and advisor satisfaction, and champion scalable, user-centric solutions. As a strategic problem solver, you will prioritize the product portfolio, enhance digital experiences, and lead transformative initiatives -including a flagship project to redesign and re-architect our global websites for scale and consistency!

The AVP, Digital Product Management, is a leadership role on the Global Wealth and Asset Management (WAM) Digital Experience team, which is part of our Marketing organization. The successful candidate will report to the VP of Global Digital Experience and will work closely with key internal partners across our Retail and Institutional business units, Retirement and Wealth digital experience teams, Technology, Data and Marketing, as well as our global enterprise partners.

**Please note: This is not a Marketing & Communications role, but rather a Digital Product Management role**

Position Responsibilities:

Strategic Product Leadership

• Shape and communicate a multi-year digital product vision for Retail and Institutional aligned with long-term business goals and informed by market trends, user insights, and competitive analysis.
• Lead the consolidation and redesign of our global websites across WAM businesses
• Develop and enhance the WAM Digital Product and Horizontal Capabilities strategy to radically transform and simplify our digital experience for customers, financial advisors, and company sponsors, identifying areas of opportunity to drive efficiency and speed-to-market.
• Lead Digital Product for Retail & Institutional, guide units in developing digital roadmaps with AI and Personalization.
• Lead the development and continuous refinement of best-in-class digital standards in collaboration with fellow WAM Digital Experience Product & Design leaders and enterprise teams.
• Demonstrate user-centric innovation by using user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-focused products.
• Leverage advanced analytics to drive strategic decision-making and uncover actionable insights to optimize business performance.

Execution Excellence & Scalable Delivery

• Oversee product delivery across Retail and Institutional portfolios, ensuring alignment with strategic priorities.
• Drive the design and implementation of WAM horizontal capabilities, enabling support for business units across all countries where we operate.
• Lead cross-functional execution, driving collaboration, and accountability.
• Establish performance metrics to track delivery outcomes and inform leadership decisions.

Leadership & Collaborator Alignment

• Lead a growing team (currently 7) product managers and 10 contractors, leading Horizontal Squads, responsible for platforms, global components, digital footprint integration and overall redesign of our global presence to ensure consistent digital customer experience across geographies and business lines.
• Translate strategy into clear roadmaps, drive improvements in digital platforms, align with customer ambitions, and reduce risk and cost.
• Maintain best-in-class digital standards and operational efficiency.
• Foster a culture of communication and teamwork by effectively collaborating with team members to create and keep alignment.
• Provide strategic direction to Squad Leaders in defining product requirements and prioritizing the product backlog in alignment with the product roadmap and larger organizational goals.
• Champion a high-performance product culture driven by a customer-first approach and AI-enabled efficiencies.

Change Management & Go-to-Market

• Give strategic mentorship on change management to ensure successful integration of new capabilities among internal and external collaborators.
• Align with marketing, sales, and enablement leaders to support cohesive go-to-market strategies that reflect product vision and business goals.
• Monitor adoption and performance metrics to inform future product investments and strategic pivots.
• Partnerships & Industry Best Practices:
• Keep current with the latest industry trends, technologies, and product management procedures.
• Partner with select third parties to augment & accelerate technology development and integrate acquired capabilities.
• Lead experimentation with Fintechs and third-party vendors to accelerate development.

Required Qualifications:

• Experience: 10-15 years in digital product delivery, including at least 5 years in a leadership role. Proven track record of driving successful digital initiatives, with deep expertise in product management and strategic execution.
• Domain Expertise: Experience in Retail and/or Institutional Asset Management.
• Education: Bachelor's degree or equivalent experience is required; an advanced degree (MBA or equivalent) is strongly preferred.
• Understanding of digital marketing technologies (e.g., content and digital asset management, headless content management).
• Good understanding of Martech and Marketing Enablement technologies. Experience with the Adobe tech stack is a huge plus.
• Experience employing AI technologies to drive product innovation, operational efficiency, and enhanced customer experiences.
• Proven success in delivering large-scale digital transformation programs or complex digital initiatives, including management of horizontal capabilities and developing product management talent
• Exceptional communication and interpersonal skills, with the ability to foster effective partnerships across Business, Design, and Technology teams.
• Travel: Estimated at 5-10%.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

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Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

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Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.