Adjustment Adjudicator

Position Responsibilities:

• Process Health & Dental adjustments, including stop payments, cheque reissues, system updates, exceptions, and retroactive claim reviews.

• Investigate claim issues from internal partners and resolve escalations with strong customer focus and urgency.

• Prepare clear, professional communications to plan members regarding claim outcomes or required information.

• Reconcile suspense account items and support SOX audit compliance.

• Complete manual history loads, out‑of‑country history processing, and unclaimed property investigations.

• Support process improvements, provide peer training, and collaborate across business units to meet service expectations.

Required Qualifications:

• Minimum 3 years administrative or business operations experience

• Strong working knowledge of Microsoft Office 365

• Superior understanding of claims payment systems and Health & Dental adjudication practices

• Strong customer service focus with the ability to take initiative

• Ability to work effectively both independently and within a team in a fast‑paced environment

• Strong interpersonal skills with the ability to collaborate at all levels across the Canadian Division and global teams

Preferred Qualifications:

• Excellent verbal and written communication skills (English and French)

• Sound knowledge of medical and dental terminology, provincial legislation, and regulatory requirements

• Experience working across multiple business units or functional areas

• Demonstrated ability to manage multiple priorities while maintaining accuracy

• Strong analytical, problem‑solving, and decision‑making skills

• Highly organized, resilient, and adaptable in changing environments

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.