UI/UX Designer to conduct user research, translate into business requirements, develop design concepts through user flows, journeys, wireframes and prototy

Our client, Canada's largest retailer, currently has an opening on their team for a UI/UX Designer. As a UX/UI Designer, you will play a pivotal role in shaping the intuitive, accessible, and visually stunning interfaces for our diverse portfolio of digital products, including digital retail, loyalty, and our in-store digital solutions. You will be instrumental in enhancing customer satisfaction by improving the usability, accessibility, and pleasure associated with our products, ensuring a seamless and delightful experience for millions of users.

This role requires a blend of user-centric design thinking, strong visual design skills, and a functional understanding of technical implementation to translate complex user needs and business goals into elegant and effective solutions.

Start Date: ASAP

Duration: 1 year with possibility of extension

Location: Loblaw Downtown - Bathurst and Lakeshore, 3-4 days per week (3 days to start, needs to be prepared for potentially 4 days per week), can work 1 day a week at either North York or Brampton location

Key Responsibilities:

User Research & Insights: Plan, conduct, and synthesize user research activities (e.g., usability testing, interviews, surveys, A/B testing, ethnographic studies) to uncover deep user insights, behaviors, needs, and pain points across digital ecosystem.

• Strategic Design Thinking: Translate research findings, business requirements, and technical constraints into innovative, user-centered design solutions that align with our strategic objectives and elevate the overall customer experience.

• Information Architecture & Interaction Design: Design intuitive and efficient user flows, information architecture, and interaction patterns for complex digital products, ensuring seamless navigation and task completion.

• Wireframing & Prototyping: Develop and clearly communicate design concepts through user flows, journey maps, wireframes, mockups, and high-fidelity, interactive prototypes to visualize and validate solutions.

• Visual Design & Branding: Define and apply visual design principles, typography, color palettes, iconography, and imagery to create aesthetically pleasing, on-brand, and accessible user interfaces.

• UI Component Development: Contribute to and evolve client's design system, creating reusable UI components and guidelines to ensure consistency, scalability, and efficiency across all digital touchpoints.

• Data-Driven Iteration: Analyze qualitative and quantitative data (e.g., analytics, A/B test results, user feedback) to evaluate design effectiveness, identify areas for improvement, and drive continuous iteration and optimization.

• Cross-functional Collaboration: Collaborate closely with Product Managers, Engineers, Marketing, and other stakeholders throughout the entire product development lifecycle, from discovery to launch and beyond, ensuring design feasibility and successful implementation.

• Advocacy & Mentorship: Act as a strong advocate for the user within the organization, articulating design decisions and rationale effectively. Potentially mentor junior designers and contribute to a thriving design culture.

Must Haves:

• 3-5 years of demonstrated experience creating and implementing user-centered UX/UI design for complex digital products, preferably in e-commerce, retail, or large-scale consumer applications, preferably in both mobile and web view
• Strong experience executing in Figma, ability to use previous Figma files
• Collaborative personality, comfortable working with technical teams in an agile environment, working closely with development pods through design changes
• Flexible work style, able to pivot between work across different products and divisions
• Retail or eComm experience

Nice to Have:

Proven experience in user research - planning, conducting, and synthesizing various user research methods