TSYS QA Lead - 88164

Line of Business: North American Retail Payments

Contract duration: 6 months (possibility of extension)

Location: Downtown Toronto (Hybrid - 2x per week, Tuesday and Thursday, subject to change)

Working hours: 9am-5pm EST, additional 2 day furlough for stat holidays

Role Mandate:

The TSYS team under the North American Retail Payments umbrella is looking to add a QA Lead to their team for a rolling 6 month position. The role will own end-to-end QA including planning, execution, defect management, and sign-off for TSYS projects.

Team Structure:

The team consists of around 20 people, 7-8 onshore and 10-12 offshore. This role is highly collaborative with both the onshore and offshore teams.

Role Responsibilities:

• Owns end to end QA including planning, execution, defect management, and sign off for TSYS projects

• Work closely with business partners and vendors

• Manage defect triage, root cause analysis, and drive timely resolution of issues

• Enforce QA standards, test documentation, and compliance with bank policies and regulatory guidelines

• Identify opportunities for automation and process improvements to improve quality and efficiency

Must Have Skills:

- PRIMARY: Strong, recent hands on TSYS experience, including TSYS-TS2 green screen data conditioning and TSYS rewards

- Has previously worked on pricing and interests related TSYS projects involving disclosure group changes, fee updates, and pricing updates

- Has previously led new credit card product launches end to end

- Experience with payment projects

- Experience with card generation, statements, letters & communications

- Experience with digital wallets and tokenization

- Familiarity with FICO TRIAD Customer Manager

- In-depth written and verbal communication skills

Nice to Have Skills:

- TRIAD experience

- Mainframe file handling experience

- Hands on automation experience

Interviews:

1 round over teams, with the Hiring Manager and TSYS Tech Lead