Technical Writer -Creating and designing a knowledge base for practical use of fraud investigators. - 38339

Fraud Threat Management (FTM) - Technical Writer

Location Address: Hybrid - 44 King Street W 2nd Floor - 3 days/week in office.

Contract Duration: 1 year

Story Behind the Need

Fraud Threat Management (FTM) is a specialized function within the bank that proactively identifies, investigates, and mitigates fraud risks-both internal and external. It operates across multiple layers of defense and collaborates with business lines, corporate functions, and technology teams to protect the bank and its clients.

As part of the Bank's Global Fraud Management department, the Fraud Threat Management (FTM) Technical Writer will design Enterprise-level Policies and Standards in accordance with the Bank’s guidelines. The primary goal is to meet and exceed the agreed-upon objectives and perform assigned tasks while also maintaining a technical understanding of information security and fraud prevention principles and best practices. This individual will report directly to the Senior Manager, Problem Management & Initiatives and will work as

Typical Day in Role:

This role will be expected to achieve the company’s fraud prevention objectives and uphold the concepts of Confidentiality, Integrity and Availability (CIA) of information, as well as the delivery of company services through:

• Creating and designing a knowledge base for practical use of fraud investigators.

• Development of fraud prevention standards and controls

• Translating practical procedure documents into high-level management level document for audit and summary purposes.

• Assisting in updating process documents defined and created by management. These processes are relevant to all activities in which the team is involved.

• Accomplishing relevant training as determined by Management.

• Improving technical understanding of company security and fraud technologies.

• Communicating effectively orally and in writing.

Must Have Skills:

1. Minimum 1-2 years’ experience in Fraud Documentation writing or related fields

2. Basic understanding of fraud prevention systems and techniques such as the concepts of:

-Authentication best practices

-Fraud detection algorithms and methodologies

-Risk assessment and management

-Fraud investigation and reporting

Nice-To-Have Skills:

1. Experience with creating comprehensive fraud detection and prevention knowledge bases will be preferred

Education:

Bachelor’s Degree or College Diploma required

Best VS. Average Candidate

The best candidate for this role combines exceptional writing and communication skills with deep fraud domain expertise and solid technical proficiency. They can clearly and accurately document complex processes for both technical and non-technical audiences, including SOPs, playbooks, and incident reports. They understand various types of fraud, such as identity theft, phishing, and synthetic fraud, and are familiar with detection tools, prevention techniques, and regulatory frameworks like AML, KYC, PCI-DSS, and GDPR. Technically, they can interpret and document system workflows, work with tools like SQL and Excel, and understand APIs, dashboards, and system integrations. This layered skill set enables them to understand and communicate effective fraud prevention strategies across teams and platforms.