Technical Analyst with a systems administration background to provide infrastructure and end user support for software, hardware and services in a windows

Technical Analyst with a systems administration background to provide infrastructure and end user support for software, hardware and services in a windows environment

Must Have:

• Experience as a Technical Analyst with a systems administration background providing infrastructure support
• Experience providing support including installation, configuration, monitoring, patching, troubleshooting, and optimization in a Windows environment (Windows Servers 16+, Windows 10, Office 365)
• Experience using Active Directory/Azure AD
• Experience in a VMware environments (vCenter, vSphere, ESXi 7+).
• Microsoft 365 administration (Exchange, SharePoint, Azure AD).

· Experience with MDM platforms (e.g., Meraki, Intune).

Nice to Have:

• Familiarity with XDR endpoint protection technology.
• Experience with NAS and SAN storage arrays (NetApp, Dell Compellent).
• Networking and firewall expertise (Meraki, Palo Alto).
• Working knowledge of Zebra WMS tools and hardware.

Responsibilities:

Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.

•Maintain and support SAN and NAS storage systems.

•Oversee web content and email filtering services.

•Configure and maintain enterprise anti-virus solutions.

•Manage and support the Microsoft 365 environment.

•Maintain Active Directory and group policies.

•Support enterprise backup systems.

•Provide network and firewall support.

•Monitor IT system events and alerts.

•Respond proactively to security alerts and manage security tools.

•Collaborate with managed services providers for network and security operations.

•Implement and coordinate IT security awareness campaigns for end-users.

•Develop and manage a vulnerability management program and coordinate testing.

•Build and maintain infrastructure and security labs.

•Keep system administration documentation up-to-date.

•Assist with end-user support, troubleshooting incidents, and fulfilling service requests.

•Participate in various IT projects.

•Join the after-hours on-call support rotation.