Sr. ServiceNow Developer with CSA certification to support our municipal clients ServiceNow Platform - 2022-630V-029

Sr. ServiceNow Developer with CSA certification to support our municipal clients ServiceNow Platform - 2022-630V-029

Duration: 12 Months

Location: Mississauga (Hybrid 2x/week)

Hours: 35/Week

Start Date: November 24th 2025

Overview:

• Assignment: Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.
• Design and implement custom applications and integrations using ServiceNow Studio and scripting tools.
• Maintain the health of the CMDB and ensure data integrity through Discovery and integrations.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access.
• Monitor system performance and conduct regular maintenance, upgrades, and patching.
• Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
• Provide technical support, troubleshoot issues, and resolve incidents related to the ServiceNow platform.
• Create and maintain documentation for configurations, processes, and procedures.
• Train our internal IT technology teams as needed and provide guidance on ServiceNow best practices.

Must Haves:

• Minimum 3-5 years of hands-on experience with ServiceNow administration and development.
• Experience managing ServiceNow upgrades and patching cycles.
• Proficiency in JavaScript, HTML, CSS, and REST/SOAP web services.
• Experience with ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
• Familiarity with ServiceNow Discovery, MID Servers, and integrations.
• Strong understanding of ITIL framework and service management processes.
• Experience with Agile/Scrum methodologies.
• Strong analytical and problem-solving abilities.

Mandatory Certifications

· ServiceNow Certified System Administrator (CSA)

Nice to Have Certifications

· ServiceNow Certified Application Developer

· ITIL Foundation Certification

· ServiceNow Implementation Specialist (for specific modules like ITSM, HRSD, etc.)