Sr. ServiceNow BSA - 56455

Duration: 6 months

Extension possible: possible

Conversion Possible: possible

Interview Process: 1 round interview- 1 hour, technical questions

Work Location: Hybrid- 2 days in office- usually between wed to Fri

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: Service now CSA cert is required, if they don’t have it must be completed within 1 month of start

Years of experience: 5 plus years. 3 years exp in Service now BSA

Reason for request/why opened: work volumes

% Interaction with Stakeholders: high amount

Project Scope: Service now security integration project

Team Size: 13 people and growing

Personality Style/Team Culture: BSA who is eager to learn and grow - need to have the right attitude to learn the role.

Selling Points of Position: important project to the bank, ability to learn and develop in the role

Best Vs Average Candidate:

Service now and integration of projects

Technical BSA experience not a business BSA

How will performance be measured: Monitoring their factors

Daily Responsibilities:

Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)

Define, document and translate business requirements into detailed functional specifications and non-functional specifications.

Must Haves:

Experience in driving ServiceNow Integration Projects - 2 years

ServiceNow BSA - 5 years

Confluence/JIRA - 3 years

Agile Delivery - 3 years

ITIL process/ITSM solutions - 3 years

Certifications:

Service Now Certifications

Certified Systems Administrator (CSA)

NICE TO HAVE

SAFE PO/PM 6.0

ITIL