Senior Service Owner to lead product teams and take a client centric approach to contribute to the replacement of a land title registry system (754)

Senior Service Owner to lead product teams and take a client centric approach to contribute to the replacement of a land title registry system (754)

**This is a remote role, with some travel to Edmonton (up to once a quarter) travel is not covered by client. (MST working hours, 7.25 hours a day) **

Must haves:

5+ years of experience with the following:

• Experience in coordinating with business, IT partners, and other subject matter experts to gather and analyze all of a client's business requirements and recommend appropriate solutions.
• Experience documenting user requirements, business processes, and workflows.
• Experience in a leadership and/or facilitation role.
• Experience in the design, development and implementation of complex IT solutions.
• Experience working within an agile development environment.
• Bachelor's degree in business, IT or a related field of study.
• Product Owner certification: CSPO or PSPO

A combination of the following experience is required:

• 5+ years of experience evaluating policies, programs, and initiatives using program development principles
• 5+ years of experience in project management
• 5+ years of experience leading and facilitating meetings with stakeholders at all levels
• 5+ years of experience using analytical and problem-solving skills to plan and design creative solutions
• 5+ years of experience with business writing, communication and documentation
• 5+ years of experience with change management
• 3+ years knowledge of a registry system, ideally within Alberta

Responsibilities:

1. Providing oversight from discovery, to design, to test, to implementation of new digital services. The position leads Product Teams to develop and implement digital products that meet end user and business needs.

• Redesign of operational processes and effective planning to introduce and implement new services to users.

• Developing recommendations for required changes to operational programs as digitization occurs.

• Identifying barriers to change and recommending mitigation strategies including legislative and divisional policies and

programs enable and align with digitization initiatives.

• Supporting evaluation activities for Registries Modernization to ensure outcomes and results, spanning from

operational effectiveness and efficiencies realized and cost savings generated, are captured and reported.

• Overseeing User Acceptance Testing and providing quality assurance

2. User Centric research

• Supporting the Product Director with the establishment of structures and mechanisms to engage staff at all levels to

identify an prioritize service modernization opportunities to design and innovate the delivery of registry services.

• Focusing on improved client and employee experience, and making recommendations to executive management and

the Registries Modernization governing bodies.

3. Contributing to the replacement of existing enterprise legacy systems, by:

• Supporting Product Directors to develop strategic level product roadmaps and plans for ongoing sustainability.

• Collaboration with government technology partners within the Ministry of Technology and Innovation, ensuring the

ongoing and incremental delivery of benefits to Albertans and staff.

• Undertaking assessments and developing recommendations for the Product Director regarding technology and

sourcing strategies to successfully replace high-risk legacy systems in alignment with the Registries Modernization

multi-year roadmap.

4. Champion the agile and digital methodology

• Presenting and advocating for required changes to operational programs as digitization occurs.

• Support the development of regular status reports, including monitoring product progress against schedule, costs and

contractor time.

• Leading product demonstration to stakeholders, including governance committees, program areas, and

communications of practice.

In addition:

• an understanding of Agile framework (SCRUM) through demonstrated experience.

• a results driven mindset and able to function independently, while engaging with other stakeholders and team members as required to deliver outcomes.

• a thorough understanding and experience using an Agile/Hybrid approach. Experience with tools such as JIRA is preferred.

• knowledge of and the ability to apply and interpret complex legislations/regulations, policies, and standards.

• Ability to work collaboratively and productively to achieving outcomes