Senior Scrum Master - 1562

Senior Scrum Master - 1562

Duration: Contract until December 18, 2026 (possible extension)

Location: Toronto preferred; open to Waterloo (1 day onsite 4 days remote) - 10% travel between Toronto and Waterloo offices

Work hours: Friday, 9am-5pm (OT eligible)

The Digital Platform Modernization (DPM)/Distributed Computing Service (DCS) Delivery team within the organization's Chief Technology Office (CTO) is looking for an individual who can perform and lead teams as a Scrum Master/Senior Project Manager.

In this role the individual will support projects and BAU work for various platforms supporting infrastructure and Cloud services. This work supports our Cloud-first strategy and will introduce new tools and features to more effectively deliver solutions supporting enterprise business goals.

A successful candidate is a highly motivated team player with a strong desire to learn, grow, and continuously improve.

Job Description:

The Digital Platform Modernization Delivery team within the organization's Chief Technology Office (CTO) is looking for an individual who can perform and lead teams as a Scrum Master/Senior Project Manager.

In this role the individual will support projects and BAU work for various platforms supporting infrastructure and Cloud services. This work supports our Cloud-first strategy and will introduce new tools and features to more effectively deliver solutions supporting enterprise business goals.

A successful candidate is a highly motivated team player with a strong desire to learn, grow, and continuously improve.

What will you do?

· Plan, execute, manage, and report on technology solutions that are high-quality, innovative, efficient, and compliant.

· Act as a servant leader to establish, coach, and mature agile practices across teams. Support high-performing teams and foster a culture of agility and continuous improvement.

· Guide teams in agile methodologies, remove obstacles, and ensure consistent velocity, predictability, and flow of work.

· Provide guidance, coaching, and mentorship to team members. Encourage continuous learning and ensure alignment with project goals.

· Strengthen connections within the team, with release train engineers, and across supporting teams to deliver business value.

· Monitor and improve team goals, quality, and productivity metrics. Provide timely feedback to team members and stakeholders.

· Oversee governance, reporting, and monitoring activities as defined by the delivery framework. Keep all parties informed and aligned with project progress and goals.

· Lead Quarterly Increment Planning sessions, contribute to budgeting and forecasting, and help break down committed work for execution.

· Consult on standardization and optimization of tools such as JIRA, ServiceNow, Agile Place, and Planview.

· Contribute to effective use of Planview for portfolio and resource management.

· Track and report on Objectives and Key Results (OKRs) to ensure alignment with organizational goals.

Must Have Skills

1) 5 to 10 years of progressive experience as a Scrum Master / Project Manager working in Agile, Scrum, Kanban, and Waterfall environments

2) 5 to 7 years of experience with implementing medium to large range of technology/business projects; including core infrastructure

• Data center
• Cloud computing
• Mainframes
• Distributed server environments
• Web-hosting services
• Desktop, network, telephony, unified communication
• Security, etc.

3) Certified Scrum Master (CSM) or SAFe certified

4) Certified Project Management professional designation (PMP) ideal

Soft Skills

• Exceptional interpersonal skills, with an emphasis on relationship management and team building
• Technically minded problem solver
• Ability to manage ambiguity effectively and help project team members work with ambiguity
• Effectively and concisely communicate project and technical information to provide comprehensive, concise recommendations to management
• Strong Influencing skills and the ability to manage difficult situations to resolution
• Strong facilitation skills to conduct successful meetings / ceremonies
• Ability to create flexible project plans for complex projects with many dependencies
• Action oriented, self-motivated, and solutions driven

Preferred Skills:

1. Experience managing projects which involve 3rd party managed services as well as leading offshoring and global projects.
2. Ability to straddle between Agile and Waterfall Methodologies yet maintain focus on delivering on value outcomes identified by leadership
3. Strong working knowledge of MS Project, Office suite, Collaboration tools (Jira, Confluence, SharePoint, ServiceNow, Planview

Education: Bachelor’s Degree