Senior Quality Assurance Analyst, Functional Testing - 78406

Job Title: Senior Functional Testing Quality Assurance Analyst

Ideal Start date: 9/1/2025

Contract duration: 2/27/2026

Office location: Downtown Toronto

Hybrid work requirements: twice a week in office, subject to change

Role Mandate:

Ensures the quality of the products that technology delivers, working closely with all applications, common services/middleware, and infrastructure teams throughout the development/engineering lifecycle. Designs, develops, executes, and maintains test plans of infrastructure, common services/middleware, data, and applications in various environments. Records and documents testing results (including anomalies and issues) and compares them to expected results. Detects solution failures so that defects may be discovered and corrected. Generates historical analysis of test results and maintains a list/repository of defects. Reviews and interprets all documentation related to testing, including business requirements and functional and design specifications, to provide input to the project team on the planning of testing activities. Provides immediate response to production program problems. This group deals with quality engineering/assurance, supporting 25+ banking applications under the Branch Channels umbrella.

Team Structure:

The team works in groups primarily, but some work will be completed independently.

Role Responsibilities:

• Conducts independent analysis and assessment to resolve strategic issues.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Monitors and tracks performance and addresses any issues.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Leads and implements core initiatives with complete test strategies.

• Able to develop test automation suites, design frameworks, and define standards.

• Oversees several test projects simultaneously and provides scheduling support to operations.

• Ensures that systems and software are functionally appropriate, technically sound and well-integrated.

• Reviews, evaluates, and derives requirements for testability.

• Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless customer experience.

• Executes and verifies test cases as part of the overall functional testing of Information Technology products as well as reporting defects and test results to the stakeholders.

• Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank.

• Ensures the accuracy and consistency of test results through documentation processes.

• Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern.

• Participates in programs/projects across the enterprise.

• Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics.

• Ensures development teams’ unit testing practices are in place and confirms core criteria met prior to integrated testing delivery.

• Proactively provides improvement opportunities to the team to enhance the customer experience.

• Drives the testing automation capabilities.

• Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks.

• Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

• Focus is primarily on business/group within the bank; may have broader, enterprise-wide focus.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently on a range of complex tasks, which may include unique situations.

• Broader work or accountabilities may be assigned as needed.

Must Have Skills:

• 10+ years of work experience in IT or business environment

• Primary metric - Customer Connect application knowledge and working experience.

• Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing.

• Able to analyze data and use testing metrics to highlight improvement opportunities.

Nice to Have Skills:

• Previous Financial industry experience