Senior MS Dynamics 365 CRM Consultant – Hands-On Delivery and Solution Design for an Existing Dynamics 365 CRM Online Implementation.

Our client has a requirement for a Senior MS Dynamics 365 CRM Consultant - Hands-On Delivery and Solution Design for an Existing Dynamics 365 CRM Online Implementation.

8-month assignment with possible extension

Remote from anywhere in Canada

This role is:

• primarily technical (hands-on delivery), with responsibility for solution design and architecture, and a strong expectation to mentor and guide internal team members.
• best suited for a senior practitioner who enjoys building, configuring, and troubleshooting CRM solutions while providing architectural direction and leadership.

Must Have:

• 7+ years of experience delivering Microsoft Dynamics 365 CRM (Online) solutions in Azure environments
• Expertise with Customer Service and Customer Insights & Journeys
• Extensive experience with the Microsoft Power Platform (Power Automate, Power Apps, Power BI)
• 5+ years’ experience using Low-Code/No-Code development frameworks
• Strong understanding of the Dynamics 365 data model, customization, and integrations
• Experience working across the full system development lifecycle (SDLC)
• Experience with Azure services and Logic Apps
• Experience supporting application modernization initiatives
• Familiarity with data governance and CRM security best practices

Responsibilities:

Hands-On Delivery (Primary Focus)

• Configure, customize, and extend Microsoft Dynamics 365 CRM, with a focus on Customer Service and Customer Insights & Journeys
• Build and maintain Power Platform solutions (Power Apps, Power Automate, Power Pages, Power BI) integrated with CRM
• Develop workflows, business process flows, forms, screens, reports, and integrations
• Support production systems by troubleshooting issues, resolving incidents, and performing root cause analysis
• Contribute directly to application modernization and enhancement of existing and legacy systems

Solutioning, Design & Analysis

• Translate business and functional requirements into scalable technical designs
• Lead CRM solution architecture, customization strategy, and integration design
• Conduct design reviews and ensure alignment with Microsoft and industry best practices
• Monitor system usage, performance, and data integrity, recommending improvements

Leadership & Mentorship

• Provide hands-on guidance and mentorship to developers, analysts, and administrators
• Lead technical walkthroughs, knowledge-sharing sessions, and best-practice discussions
• Act as a trusted technical advisor to business and technical stakeholders