Senior Instructional Designer to lead the redesign of current training programs and develop new content for a contact centre modernization project.

Our client has a requirement for a Senior Instructional Designer to redesign training programs and develop new content for a contact-centre modernization project.

Duration: 1-year contract

Must Have:

• 5+ years of experience in Instructional Design with a focus on updating or overhauling legacy training programs
• Proven experience in applying adult learning theory and instructional design models in practical settings
• Capability to create a wide range of materials including facilitator scripts, participant guides, storyboards, e-learning, and assessments
• Proficiency with e-learning authoring tools such as Articulate Storyline, Rise, Captivate along with familiarity with LMS platforms like Dayforce, Moodle, Cornerstone, and TalentLMS
• Knowledge of accessibility standards (WCAG 2.1, AODA) and DEI-aligned learning practices.
• Experience in developing interactive training materials, including Scorm Files