Senior Business Analyst to support the development, improvement, and optimization of their existing procurement request catalog in ServiceNow

Our GTA based, Municipal Government client is looking for a Senior Business Analyst to support the development, improvement, and optimization of their existing procurement request catalog in ServiceNow.

6 month contract (potential extension of another year), 7 hour work day, minimum 2 work days/week on-site

Responsibilities:

• Collaborate with the Procurement team to analyze current procurement workflows, approval structures, and user pain points.
• Document business requirements in the BRD template and process gaps to support automation and standardization efforts.
• Define and validate functional specifications for ServiceNow request catalog enhancements.
• Support the implementation of compliance controls and audit trail requirements from a business perspective
• Gather reporting and dashboard requirements to improve visibility and enable data-driven decisions.
• Facilitate stakeholder engagement to ensure alignment with business goals, governance policies, and platform capabilities.

Must Haves:

• ServiceNow Certified System Administrator (CSA)
• Bachelor’s degree in computer science, IT, Data Science, or related field
• 5+ years experience with ServiceNow ITSM, request management.
• Strong understanding of Request Management lifecycle and its integration with ITSM processes.
• Familiarity with ServiceNow capabilities, including catalog design, vworkflows, and reporting.
• Ability to define and validate functional specifications for ServiceNow enhancements.
• Understanding of ServiceNow development best practices to ensure alignment with platform standards.

Nice to Have:

• ServiceNow Certified Implementation Specialist - ITSM