Level 1 Analyst, Techbar to support Windows 11 Migration with client in the Investment Management industry

Address: 1 Queen Street East

Office: 5 days/week in office

Hours: 37.5

Contract: 6 months contract + extension

Day to day what are the responsibilities?

• Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
• Provide end-user training (virtual and in-person)
• Required desk side support-will need to go to user’s desk and help them with issues at their desk
• Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
• Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
• Types of problems:
• Password reset
• Troubleshooting Office/Outlook issues
• Laptop, headset, mice, keyboard, monitor issues
• Adobe issues
• Internal application issues (will be trained on specific internal applications)

Must-haves/key skills needed

• Clear communication
• Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
• Ability to learn quickly
• Experience resolving minor security issues
• Experience in a customer support role
• Active directory
• Microsoft 365
• Windows 11 Migration

Plusses/education/certifications

• Utilized ServiceNow for ticketing
• CCNA Certification
• A+ Certs
• ITIL certification