Junior Financial Analyst - supports the Financial Operations for Canadian Banking Contact Centres - BNSJP00033733

Location Address: 11 Adelaide Street W 5th Floor - hybrid - onsite once a week (Toronto Tuesdays

Contract Duration: 9 months

Business group: MIS, Reporting & Data Analytics supports the Financial Operations for Canadian Banking Contact Centres ensuring business strategies, plans, and initiatives are executed & delivered in compliance with regulations, internal policies, and procedures while achieving Financial targets.

Responsibilities:

Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Financial Planning:

 Preparation of Canada Customer Contact Centres’ annual budgeting process utilizing zero-based budgeting principles while ensuring Operational Expense (OpEx) budgets are submitted on time and within financial targets.

 Refresh the OpEx forecast monthly to support executive leadership team in informed business decision making.

 Maintenance of financial information, working closely with both Canadian Banking (CB) Finance and Global Operations (GO) Finance groups on budgets, variance reporting and forecasting.

Reporting & Analytics:

 Monitor & analyze in-country Contact Centres’ operating expenses and charge-outs for services provided

 Provide OpEx variance reporting with commentary explaining actual expenses vs. plan for Executives, Contact Centre heads and internal clients in view of guiding the decision-making process

 Identify potential cost savings opportunities to achieve financial targets

 Ongoing process improvement applying automation where possible

 Data collection of international Contact Centres Financial metrics

Expenses:

 Ensure invoices are approved and paid accurately and in a timely manner

 Ensure expenses adhere to bank policies

 Oversight of the expense pre-approval process

 Performs a monthly reasonability check of general ledger entries

 Preparation of monthly accrual & deferral entries

Ad-hoc Executive Reporting:

Assist with responding to frequent ad-hoc information requests from Executives, Contact Centre heads and internal clients in support of informed business decisions.

Must Have Skills:

• 3+ years of related experience (reporting, analytics, finance, Contact Centres, etc.)

• Highly skilled in MS Excel manipulating big data, statements and formulas with proficiency in MS Word and MS PowerPoint

Nice-To-Have Skills:

• Spanish is an asset

• Experience with PowerBI is an asset

• Previous experience in any financial institution is an asset