Jr. Bilingual Customer Service Representative - 55347

***** This is a physical security role ****

***** Please include the French proficiency in the comment section **** Shift is rotational 2 weeks days , 2 weeks night , 2 weeks afternoon - this is not flexible ******

# of positions: 1

Business Unit: 4 - Protect Platform - Operations

Duration: end date Jan 30th

Extension possible: No

Rotation Schedule: Yes, 2 weeks days, 2 weeks Nights, 2 weeks Evenings

Interview Process: Virtual 2 rounds

Work Location (On-site): 310-320 Front Street West Corporate TO ( 100 % in office role )

Hours/Availability Detail:

• 8-hour shifts (7am-3pm, 3pm-11pm, 11pm-7am) - Shift premium as follows :$1.10/hr for afternoon shift and $1.60/hr for Night

• Must be able to work onsite in Toronto, Ontario - This is NOT a remote position

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: NO

Years of experience: 2-4 yrs

Reason for request/why opened: Supporting the team

% Interaction with Stakeholders: 100%

Project Scope: support team on BAU call center style

Team Size: 25ppl on rotation throughout the shifts

Selling Points of Position: Working within a leading FI organization

Background : Contact center background similar to 911 with documentation exp ( intake information incident , triaging , incident summary reporting )

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

The Physical Security - Incident Reporting Centre (IRC) Canada, Europe and Asia-Pacific Specialist is responsible for satisfying the safety and security needs of the Bank for the protection of employees, visitors, vendors, and assets as required. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Shift Lead on duty regarding critical incidents and security related events.

MUST HAVE:

1.) Customer service

2.) Bilingual (French/English)

3.)Relevant work exp

4.) Ms office suite

NICE TO HAVE

1.) Contact call center /dispatch operations / exp

2.) Banking experience