Jr. Account Analyst (Customer Service Representative) to support billing inquiries for a large insurance client - 2895/2896/2900

Duration: Until 21 Dec 2026 (possibility of extension)

Location: Hybrid - Markham (50% in office - All training will be completed on site and is approximately 2 weeks in duration)

Contact Center Hours are Monday - Friday 8am - 8pm (*Shift is scheduled for 8 hrs (7.5 hrs paid)

• Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays 830am to 4:30pm

Hourly Pay Rate: $18/- to $19.56/-

Must Have Skills:

• Previous Customer Service experience - preferably in a call center environment.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
• Ability to multi-task in a fast paced space.
• Quick to adapt to an evolving surrounding.
• Professional telephone/email talent and etiquette.
• Proficiency in word processing, excel and various web-based programs/Windows applications.
• Clear and concise supportive communication and interpersonal skills.
• Analyze and resolve customer concerns (problem solving skills).
• Attendance and punctuality is imperative.

Nice To Have Skills:

• 1-2 years experience in a contact center environment.
• Prior customer service experience in a similar role.
• Bilingual French knowledge an asset.

Job Responsibilities:

• Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers
• Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters
• Act as Company Ambassador in supporting inbound billing inquiries
• Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues
• Interpret and identify the customer’s needs and respond appropriately and professionally
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry
• Take ownership of customer relations through service and commitment to follow through