IT Environment Lead - responsible for the planning and management of all non-production and production environments supporting the Oracle Customer Care & B

IT Environment Lead

Hybrid 3 days a week on-site

North York Victoria Park

1 year contract

Job Summary:

The IT Environment Lead is responsible for the planning, coordination, and management of all non-production and production environments supporting the Oracle Customer Care & Billing (CC&B) application and its integrated boundary systems. This role ensures environment availability, configuration consistency, and readiness across development, testing, training, and production stages of the project lifecycle.

Key Responsibilities:

Lead the design, setup, and maintenance of all IT environments (DEV, SIT, UAT, Training, Pre-Prod, and PROD) for Oracle CC&B and associated boundary systems.

Coordinate with infrastructure, application, and database teams to ensure environments are provisioned, patched, and configured according to project timelines.

Manage environment refreshes, cloning, and data masking activities in collaboration with DBAs and system administrators.

Maintain an environment management plan, including environment topology, usage schedules, and refresh calendars.

Support test teams by ensuring environment readiness for functional, integration, performance, and user acceptance testing.

Troubleshoot and resolve environment-related issues, escalating to vendors or internal teams as needed.

Track and manage environment-related risks, dependencies, and changes.

Collaborate with cutover, release, and deployment teams to ensure smooth transitions between environments.

Maintain documentation for environment configurations, access controls, and operational procedures.