Intermediate Technical Help Desk (6+ years) to support access provisioning using ServiceNow and Microsoft Azure 103680-1

Our financial services client is seeking a Intermediate Technical Help Desk (6+ years) to support access provisioning using ServiceNow and Microsoft Azure

Join a hybrid team supporting enterprise access management and request fulfillment projects within a leading financial organization. This role focuses on service request handling, system access management, and end-user troubleshooting through ServiceNow and Microsoft tools. It offers potential for contract extension or conversion to full-time within an established IT service group.

Contract, Toronto, Hybrid, Once per week (Tuesdays) and the second Friday of the month.

81 Bay Street

6 months

Must Haves

• ServiceNow request management and incident tracking
• Active Directory user provisioning and access control
• Microsoft Azure and Microsoft Exchange support
• Proficiency in Microsoft Excel for reporting and tracking
• Post-secondary education in information technology or related field

Nice to Have

• PowerShell scripting
• Tableau reporting
• Power BI analytics

Responsibilities

• Support access request provisioning by granting, modifying, or revoking user access to systems and applications
• Manage requests and incidents through ServiceNow following security and business policies
• Interpret escalated issues from first-level support and apply documented resolutions
• Research and update documentation for recurring problems or new issue types
• Assist with troubleshooting across enterprise systems, applications, and access services