Intermediate ServiceNow Developer to design, build and configure HRSD solutions with one of our major banking clients- 40118

Intermediate ServiceNow Developer to design, build and configure HRSD solutions with one of our major banking clients- 40118

Location Address: Hybrid - Toronto - 2-3 days/week (Monday, Thursday, other day is flexible)

Subject to change: 3-4 days onsite may be required based on business needs

Contract Duration: 10 months - to end of Feb 2027 (Possibility of extension & conversion to FTE)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

Business group: Solution Architecture & Engineering - Join Global HR Technology - a passionate, collaborative, and forward-thinking team that powers the people experience at Scotiabank. We design and deliver the tools that attract, engage, and support our global talent. Our culture thrives on innovation, continuous learning, and inclusion. We believe in empowering our people, celebrating diverse perspectives, and maintaining a healthy work-life balance.

Project: This is a hands-on delivery role focused on building and releasing ServiceNow solutions. As a ServiceNow Developer, you are responsible for delivering complex, hands on ServiceNow HRSD solutions that support HR operations and improve the employee experience. You focus on building, configuring, integrating, testing, and deploying working solutions, while ensuring alignment with project goals and architectural requirements.

You lead by doing. You take on the most complex build work, make technical decisions that unblock delivery, and ensure solutions are reliable, secure, and maintainable. Success in this role is measured by the quality, stability, and completeness of what is delivered into production.

You’ll partner with senior leaders, product managers, and engineering teams to define and implement modern architecture for ServiceNow HRSD and digital employee experience. You’ll lead by example and champion best practices that drive agility, resilience, and excellence across the enterprise.

Typical Day in Role:

• Lead the design, implementation and configuration of all aspects of ServiceNow HRSD, including integration with other HR Core systems such as SuccessFactors

• Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.

• Serve as a subject matter expert in ServiceNow development, configuration, and integration.

• Oversee development and technical activities to ensure project is delivered on time, within budget and in alignment with architectural and quality standards.

• Enforce coding standards, design patterns, and best practices within the team.

• Conduct code reviews and provide technical guidance to peers and junior engineers.

• Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.

• Participate in requirement gathering sessions and clarify technical risks and impacts.

• Support SAP HCM enhancement and other HR applications as required

Technical Expertise & Project Delivery

• Design, build, and configure ServiceNow HRSD solutions through direct, hands on development, including integrations with HR Core systems such as SuccessFactors.

• Own end to end feature delivery from requirements clarification through build, testing, and deployment, ensuring quality and reliability.

• Act as a hands on subject matter expert by actively contributing to solution design, development, and integration work.

• Ensure technical delivery aligns with project plans, architectural requirements, and quality standards through execution and technical decision making.

• Apply coding standards and design patterns through active development and code reviews to reduce technical debt.

• Perform code reviews and provide practical, hands on guidance to improve solution quality and maintainability.

• Work directly with cross functional teams and vendors to design, build, and deliver integrated solutions.

• Participate in requirements working sessions to assess technical risks and translate decisions into working configurations and code.

• Build and support enhancements to SAP HCM and other HR applications as required.

Operational Excellence

• Monitor and troubleshoot production issues, resolve incidents promptly, and communicate outcomes clearly to business partners.

• Support small to large development and maintenance efforts across HR ServiceNow, including work involving multiple interfaces and third party integrations.

• Contribute hands on to the ongoing design, build, and enhancement of HR ServiceNow to meet HR Service Delivery requirements.

• Apply a user centred, design thinking mindset when building and enhancing solutions to improve usability and outcomes.

• Stay current with ServiceNow platform updates and emerging capabilities, and apply relevant changes to improve performance, reliability, and maintainability.

• Proactively identify and implement improvements that reduce operational risk, support effort, and technical debt.

• Produce and maintain clear technical documentation for system designs, configurations, and user guidance.

Candidate Value Proposition:

This role offers the opportunity to contribute to a high-visibility, multi-year, multi-million-dollar digital transformation initiative. The successful candidate will gain exposure to multiple HR platforms and develop deep expertise in ServiceNow HRSD, a highly in-demand skill set across the industry.

Candidate Requirements/Must Have Skills:

1) 5-7 years of hands-on ServiceNow development and configuration experience, including custom development and integration, with at least 2-3 years of ServiceNow HRSD experience

2) Demonstrated understanding of Service Now architectural design principles and implementation best practices

3) Experience with integrations between ServiceNow and other tools/systems

4) Proven working experience implementing, updating, testing and supporting core ServiceNow components; understanding of ServiceNow implementation end to end cycle.

5) Experience writing clear and comprehensive technical documentation and ability to create analytical reporting.

6) CIS-HR and/or Administrator certification required

Nice-To-Have Skills:

• Development experience working with SAP SuccessFactors HCM.

• Proficiency in scripting languages (JavaScript, HTML, CSS, XML).

• Deep expertise in data architecture, data modeling, cloud technologies (e.g., GCP, Azure), and modern integration patterns.

• Hands-on experience in programming such as Java, Python, REST/SOAP web services, JSON and database concepts.

• Experience working with Genesys Telephony System

Soft Skills Required:

Strong problem-solving and analytical capabilities

Ability to work independently on complex initiatives

Excellent communication and stakeholder engagement skills

Education:

• Post-secondary degree in Computer Science, Engineering, Information Systems or equivalent education/experience in software development.

CIS-HR and/or Administrator certification required. ServiceNow Developer, Certified Application Developer (CAD), is an asset.

Best VS. Average Candidate:

Top candidates bring deep HRSD expertise, strong architectural thinking, and hands-on experience implementing ServiceNow at scale.

Specifically: Excellent functional and technical knowledge of ServiceNow processes and modules, including but not limited to: Document Management, Knowledge, Employee Portal, HR (Case Management, Lifecycle, Journey design, Dashboards & Reports), and Universal request (asset).

Experience with integrations between ServiceNow and other tools/systems.

Candidate Review & Selection - Interview Process

2 rounds - both in person MS Teams Video Interviews - 30 minutes

1st - with HM and Senior Manager on the team

2nd - with Director

Interviews: Scenario-based questions focused on ServiceNow design principles and solution recommendations