Intermediate Process Consultant - Enterprise Digital & AI Enablement 96938-1

Position Title: Process Consultant

Line of Business: Enterprise Digital and AI Enablement

Duration: 6 months

Remote/Hybrid: Hybrid In-office once per week (Wednesday) and every 3rd Friday of the month

Office Location: 81 Bay, 16th Floor

Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 or 8-4 Monday to Friday

Job Description:

The Process Consultant, Business Discovery and Optimization, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Enterprise Digital & AI Enablement to achieve improvements on operational and business processes with positive impact on client and employee experiences.

The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels.

The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives.

Key Accountabilities

• Identify opportunities in operational processes and provide meaningful and actionable insights to deliver an improved client and frontline experience

• Produce high and lower level process maps on current and future state processes

• Facilitate collaboration meetings with stakeholders (e.g. brainstorming sessions) using virtual meeting tools

• Analyze data to draw insights, enable decision-making and perform cost and benefit analysis

• Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations

• Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes

Must Have Requirement:

1. Process engineering experience with either Lean, Six Sigma, - 3 years

2. Experience in Microsoft Visio, and Microsoft O365 Suite - 3 years

3. Experience with tools like FigJam or Mural - 2+ years

4. Ability to perform end-to-end process mapping, including identifying pain points and designing future-state process based on solutions brainstormed.

5. Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems.

6. Strong stakeholder engagement and relationship-building skills.

Nice to Have:

1. Prior FI and banking experience including knowledge of call centers, back office and/or Banking Center processing environments

2. Knowledge of people change management concepts

3. Lean Six Sigma Green Belt Certification

Soft Skills:

• Excellent communication skills

• Experience in working with stakeholders

• Ability to work independently or with a variety of team members in a constructive and collaborative manner. Establishes and maintains productive working relationships

• Ability to establish and build healthy working relations and partnerships with internal clients and vendors. Participates in negotiating the terms of the business relationship

• Ability to analyze situations fully and accurately, and reach productive decisions. Uses effective decision-making approaches such as consultative, command, or consensus

• Ability to understand, monitor, update, or enhance existing business processes. Demonstrates an understanding of a major process flow, its components and issues