Intermediate Instructional Designer to develop and execute a comprehensive training strategy for the successful onboarding of a new system in the Banking S

Our client is looking for an Intermediate Instructional Designer to develop and execute a comprehensive training strategy for the successful onboarding of a new system.

Overview:

We are seeking a highly skilled and experienced contractor to develop and execute a comprehensive training strategy for the successful onboarding of our new replacement system for the existing MCAT platform.

Must Have's:

• 3+ years of experience as an Instruction Designer
• Experience with developing Training Strategy Development & Execution
• Training Needs Analysis
• Instructional Design & Content Creation
• Stakeholder Management & Communication
• Change Management Experience

Nice to Have's:

• Banking

Responsibilities:

• This critical role involves analyzing the training needs for approximately 3,000 diverse users across roles such as CSRs, Agencies, Client Care, Business Bankers, and Admin staff.
• Identifying specific training requirements, determining the optimal delivery methods, and creating a complete suite of materials.
• This includes developing both transition training documentation and courses for existing staff familiar with the MCAT system, as well as designing evergreen training materials suitable for ongoing use with new hires.
• You are a self-directed expert who can define the project scope, manage content creation, and ensure all user groups are proficient in using the new system effectively.