Intermediate Deskside Support Analyst to cover 2 end clients from 1pm-5pm (Part-Time), 3 days a week ongoing in Edmonton.

Our client is looking for an Intermediate Deskside Support Analyst to cover 2 end clients from 1pm-5pm (Part-Time), 3 days a week ongoing in Edmonton [Onsite; Edmonton Area].

Must Have's:

• 4+ years of experience providing Desktop support
• Experience with providing:
• end user support,
• laptop/desktop hardware and windows support
• mobile devices
• printers and peripherals
• installed applications
• Hands and feet for tier 2 or tier 3 support

Responsibilities:

• Troubleshooting business applications (including standard and complex applications)
• Installations
• Potentially handling vendor support calls when needed
• Imaging laptops/desktops
• Hands and feet for tier 3 support
• Network cable exchanges
• Local access to network
• Server or storage to assist the other support teams with
• Rebooting devices
• Installation or removal of components (following Tier 3 instructions)
• Coordinating with Trace IT team for activities
• Ticket management with good details
• Speaking with other deskside resources to coordinate or troubleshoot issues
• Customer service is keys
• Professional demeanor
• Soft touch with users
• Speaking calmly and positively responsive to requests
• Providing timelines and understanding priority
• Work with team lead for updates and escalations
• Work with site manager for updates and escalations