Intermediate Banking Application Support Consultant Strong Azure cloud experience, openshift experience- 90872-1

Job Description: Position Title: Application Support consultant

Line of Business: Global operations technology

Duration: 6 months

Remote/Hybrid: hybrid, every Tuesday and 2nd Friday of month

Office Location: 81 Bay 27th Floor

Best vs average candidate: Strong Azure cloud experience, openshift experience will be an asset, middleware support experience, devops experience is required, .

Responsibilities:

You’ll be responsible for providing investigation and second level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective The Bank's technology groups and vendors. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

• Production support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.

• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.

• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, research and provide recommendations on issues and system outages.

Must Have Requirement:

• Strong working knowledge in WebLogic NH, IBM MQ - NH, Jboss - NH, Unix/Linux - 3 years, Cloud and DevOps - 3 years; Experience in CAAS - NH, Autosys - NH, Feedhub - NH, Informatica - NH, DataBricks and any scheduler is an asset. Experience in internal applications - NH; Your Experience supporting AI/ML models will be an asset

1. Strong experience in supporting applications in Microsoft Azure, Cloud environments - 5 years

2. Experience Middleware support and batch processing - 3+ years

3. Strong Unix/Linux experience - 3 years

4. Experience with Devops - 3+ years

5. Strong communication skills

Nice to Have:

1. Strong working knowledge in WebLogic

2. IBM MQ - NH,

3. Jboss - NH,

4. Experience in CAAS

5. Autosys, Feedhub, Informatica, DataBricks and any scheduler is an asset.

6. Experience in internal applications

7. Experience supporting AI/ML models will be an asset.