Intermediate Application Support Analyst - Coordinate and execute implementation plans to highly complex application and maintenance updates. 95311-1

Position Title: Application Support Analyst

Line of Business: Application support infrastructure

Duration: 12 months

Remote/Hybrid: Hybrid role, Thursdays and one Friday of month

Office Location: 81 Bay St. 15th floor

Work Schedule (hours per week, start time): 37.50 Hours/week, 9-5 Monday to Friday

Job Responsibilities:

• Coordinate and/or execute implementation plans for new medium to highly complex application and maintenance updates.

• Coordinate testing and validation with business users.

• Development of modules, support for conversion of data, job scheduling, unit/integration testing, business process documentation, development of training materials, and delivery of end user training.

• Evaluate service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impact and taking appropriate action.

• Gather requirements, design, configure, code, test and resolve issues in a development and production support environment.

• Identify and resolve medium to highly complex production problems for support of applications. Identify root cause and defining actions to eliminate recurrence.

• Monitor and analyze supported services to identify opportunities for improvement and recommends solutions.

• Prepare detailed functional specifications for the development of custom reports, enhancements, interfaces, conversions, and forms.

• Translate business requirements into configurations and interface specifications.

Must have skills:

1. Experience with Autosys - 3+ years

2. Experience with Service now - 2+ years

3. Experience with Feedhub - 3+ years

4. Strong communication skills

Nice to have skills:

1. Knowledge of Linux

Best vs average candidate: experience with autosys, service now, feedhub, knowledge of linux will be in asset