Int. Network Analyst - 57434

Business Unit: ITS Service Continuity Ops

Duration: 1 year

Extension possible: yes

Conversion Possible: yes

Schedule: shift work - Day shift and Night shift

Rotation Schedule: 7 days a week/24 hours a day) i.e. 2 shifts (7am-7pm ET) & (7pm-7am ET).

Interview Process: 1 remote interview and 1 onsite interview

Work Location: 740 Progress Avenue, Toronto, onsite 100%

Department Overview

Operations Support Group (Network Operations) is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support of the Bank's network environment. The primary focus of the team is reacting to any/all anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical network. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail.

An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: CCNP OR CCNA certification

Years of experience: 3 to 5 years

Project scope: BAU role

Team Size: 4 teams (for different hours of operation) and 5 in each team

How will the performance be measured: KPI’s, categorization of tickets, complexity of tickets etc.

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

Network Ops Level 1/1.5 team and we deal with less complex to semi-complex issues and also look into complex issues and try to resolve them. so this is Tier 1 level support role and please make sure candidates are aware of the following and fine with them:

Must Have:

1.) CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)

2.) Cisco Routing and switching experience

3.) Troubleshooting experience/Break fixes; Network analyst experience

Nice to have:

Cisco Viptela SDWAN/Aruba SDWAN

Cisco ACI

Palo Alto firewalls

F5 load balancers

VMware NSX

Specific Educational Requirements / Accreditations

• Technology Degree/Diploma or equivalent work experience.

• CCNA certified with minimum of 5 years work experience in Network Operations/Production environment, or

• CCNP certified with minimum of 3 years work experience in Network Operations/Production environment.

• CCDP and ITIL certifications are a definite asset to this position