Int. ITSM Change Manager with Servicenow/BMC Remedy experience for our Telecom Client

Int. ITSM Change Manager with Servicenow/BMC Remedy experience for our Telecom Client

Duration: 12 Months

Location :Remote

Description:

• Develop and implement a comprehensive change management strategy aligned with business goals and ITIL best practices.
• Lead and facilitate change management activities throughout the project lifecycle, including assessment, planning, execution, and closure.
• Develop and deliver change management training and communication plans to stakeholders at all levels.
• Manage and track change requests, ensuring timely and effective resolution.
• Conduct impact assessments to identify potential risks and challenges associated with proposed changes.
• Develop and maintain change management documentation, including procedures, templates, and metrics.
• Collaborate with IT and business stakeholders to ensure alignment and buy-in for change initiatives.
• Monitor and analyze change management metrics to identify areas for improvement and optimization.
• Proactively identify and mitigate potential risks and issues that could impact change implementation.
• Provide regular reporting and updates to management on the progress of change initiatives.
• Stay abreast of industry best practices and emerging trends in IT service management and change management.
• May be required to travel to different locations as needed.

Must Haves:

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Proven experience (5+ years) in a change management role within an IT environment.
• Strong understanding of ITIL framework and change management methodologies (e.g., ADKAR, Prosci).
• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).

Nice to Have:

• Project management experience a plus.
• Relevant certifications (e.g., ITIL, Prosci) are highly desirable.