FULLY REMOTE: Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Se

Our multinational consulting services client is seeking a Senior Application Support Analyst to support key business applications including Aveva AIM, ServiceNow, Workday, P6, and OpenText Content Server across on-prem, cloud, and SaaS environments.

Note: Must be eligible for Nuclear clearance (typically 5+ years in Canada)

Schedule: Must work EST hours, FULLY REMOTE

Must-Have:

• 5+ years in application support (including Aveva AIM experience)
• Proficiency in: SQL, ServiceNow, MS Azure, Windows Server, MySQL, Oracle, IIS, SolarWinds
• Strong communication, problem-solving, and team leadership skills
• Experience supporting enterprise applications in a fast-paced environment

• Experience with Canadian energy sector or federal cybersecurity environments
• Scripting skills (Python, Shell, PowerShell)
• Familiarity with ITIL, ASP.NET, JavaScript
• Expertise in Aveva AIM performance optimization and integration

• Provide daily application support and troubleshoot technical issues
• Respond to incidents via ServiceNow and ensure minimal business disruption
• Collaborate with internal IT teams (Dev, Cloud, Infra, DB, Security)
• Conduct system monitoring, upgrades, and application installations
• Document support processes and deliver user training
• Lead team meetings and triage tickets to Level 3 support as needed