Change Manager - 80021

Line of Business: T&O Platform Engineering

Duration: 12 months (possibility of extension)

Location: Can report to any of the offices in Toronto/GTA

Hybrid: 2x a week in office, however this role is open to remote contractors that are be located in other provinces

Role Mandate:

The bank is seeking a Change Manager for the infrastructure engineering team. This role will involve developing the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.)

Team Structure:

Largely independent work, this role reports directly to the manager (no peers)

Role Responsibilities:

• Apply a structured change management approach and methodology for the changes impacting employees and customers

• Develop a change management strategy based on assessment of the change

• Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics

• Execute on the tactical details of each plan

• Support the communication, training and engagement efforts of employee-facing managers and business leaders

• Be an active and visible coach to executive leaders who are change sponsors

• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns

• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.

• Create and enable reinforcement mechanisms and celebrations of success

• Work with project managers and teams to integrate change management activities into the overall project plan

Must Have Skills:

• 3-4 years change management experience

• Familiarity with the Change Management methods, approaches, tools

• Exceptional communication skills - both written and verbal

• Excellent active listening skills

• Problem solving and root cause identification skills

• Ability to influence others and move toward a common vision or goal

• Proficient in Microsoft Office suite: PowerPoint, Excel, Word

• ITIL or ITSM certification

• ServiceNow reporting skills, especially with trickier fields - must have more than just a basic understanding

• Postsecondary education

Nice to Have Skills:

• Change Management methodology certification

• Project management approaches, tools, phases of project lifecycle

• Technical knowledge/previous experience is an asset

Interviews:

1-2 rounds over teams with the HM and his manager