2 Senior ServiceNow Developers required to develop and support optimization and governance of ServiceNow modules. (139590-2)

Our GTA based, Municipal Government Client requires the services of 2 Senior ServiceNow Developers to develop and support optimization and governance of ServiceNow modules.

ROLE:

To be part of the ServiceNow platform team to develop and support the optimization, and governance of ServiceNow modules related to IT Asset Management (ITAM)- HAM and SAM and IT Service Management (ITSM) processes to enhance service delivery, asset lifecycle visibility, and compliance.

Duties include:

• Maintain and Develop the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
• Support end-to-end asset lifecycle tracking from procurement to retirement.
• Implement and manage asset normalization, license reconciliation, and compliance reporting.
• Assist in HAM /SAM Pro configurations including onboarding of publishers, models, entitlements, and reclamation rules.
• Support core ITSM modules: Incident, Change, Request, and Knowledge Management.
• Configure workflows, business rules, SLAs, and UI policies to align with organizational ITIL processes.
• Assist in integrations, automating service request fulfillment and incident resolution via catalog items and Flow Designer.
• Collaborate with support teams to improve MTTR, first-call resolution, and user satisfaction.
• Scripting capabilities using JavaScript, Glide Record, and Script Includes.
• Automation through Flow Designer, Business Rules, Scheduled Jobs, and Notifications.

MUST HAVE:

• Bachelor’s degree in computer science, Information Technology, Data Science, or related field.
• Minimum of 5 years of experience in customizing and configuring module, data analysis, reporting, and visualization.
• Knowledge of ServiceNow ITIL processes, particularly in Hardware and Software Asset Management, Change Management, and Incident Management.
• Proficient in developing and configuring core module (e.g. Asset Management, etc.) and integrating ServiceNow with other enterprise systems.
• Configuration of asset lifecycle stages (receive, deploy, maintain, retire).
• Integration of asset discovery sources to have the CMDB updated and healthy.
• Configuration of software models, entitlements, license metrics, and reclamation rules.
• Management of Asset Normalization and data compliance using Content Library and Normalization Data Services (NDS).
• Implementation of barcode/RFID integrations and automated stockroom workflows.
• Scripting capabilities using JavaScript, Business Rules, Client Scripts GlideRecord and Script
• Integration experience and Automation through Flow Designer, Scheduled Jobs, and Notifications.
• Experience in development of ServiceNow workflows and forms of various complexity (ranging from simple to complex) as required.
• Proficient in ServiceNow reporting and creating custom dashboards, performance analytics, and reports.
• Strong understanding of data governance principles and best practices.
• ServiceNow Certified Application Developer (CAD) is required.