Central Admin Manager (13 month contract)

Find Your Limitless with Reliance

By joining Reliance as a Central Admin Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us!
 

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Train, coach and develop administrative team members
• Define, measure and report on the metrics and effectiveness of the company’s administrative processes
• Manage daily, monthly, and yearly objectives within budget
• Accountable for the end to end execution of Central Services projects, ensuring projects are delivered on-time, within scope and budget
• Represent Central Admin on all business-driven projects
• Develop effective project plans and supporting documentation for the Central Admin on all initiatives
• Timely delivery of milestones and objectives in accordance with the project plans
• Manage engagement and timelines with the project teams and subject matter resources, conduct regular project meetings to capture status updates, deliver tasks, drive progress and identify risks
• Conduct timely stakeholder meetings to provide updates and navigate questions/feedback for the project team
• Control risk by managing the project team and stakeholder expectations, project/program scope, and take proactive actions to resolve problems
• Escalate appropriate decisions and risks to senior leadership stakeholders to ensure project success
• Provide recommendations for stakeholders to optimize processes and address operating challenges to achieve operating goals and objectives
• Utilize technology to streamline workload, enable implementation of recommendations and improve data management.
• Provide support in deployment management where applicable
• Deliver post-implementation analysis on all projects
• Build and foster cross functional relationships within the business

What do you bring?

• Minimum of 5 years’ experience working in a centralized team environment
• Solid background in project planning and coordination
• Hands-on knowledge of project management methodologies including scheduling, plan development, reporting, risk/issue assessment, and driving results
• Familiarity with Reliance systems, products, and internal processes
• Proven ability to lead meetings, define clear objectives, and communicate effectively
• Strong technical aptitude for supporting new software implementations and system testing
• Exceptional verbal, written, presentation, and interpersonal communication skills
• Excellent multitasking abilities with strong organizational and time management skills
• Demonstrated success in managing multiple projects in a fast-paced, dynamic environment
• Reliable, self-driven, and proactive in approach
• Willingness and ability to travel to Toronto and Cambridge as required

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com.