Data Analyst, Collections Operations & KPIs

GENERAL FUNCTION

Are you data-driven, detail-oriented, and excited about improving how things work? Join Momentum’s Collections Analytics team as a Data Analyst - Collections Operations & KPIs, and help build the dashboards, insights, and reporting that drive operational excellence and informed decision-making.

This role supports day-to-day performance monitoring and provides data insights that help optimize collection agent productivity, contact strategies, and customer outcomes. It’s a great opportunity for an early-career analyst to build experience in operations analytics within a fast-growing FinTech environment.

DUTIES/RESPONSIBILITIES

• Reporting & Performance Monitoring
• • Develop and maintain daily, weekly, and monthly reports tracking key collections performance metrics, including:
  • Contact rates
  • Promise-to-pay (PTP) conversion
  • Queue penetration
  • Agent productivity
  • Cure rates and delinquency roll rates
  • Collaborate with stakeholders to ensure metrics align with operational goals and business definitions.

• Data Management & Analysis
• • Extract, clean, and structure data from various sources (databases, CRMs, telephony platforms).
  • Support ad hoc analysis to answer business questions, uncover root causes, and monitor initiative performance.
  • Ensure data accuracy, consistency, and timely delivery across recurring reporting.

• KPI Development & Visualization
• • Work closely with operations leadership to define and evolve KPIs that reflect strategy and performance goals.
  • Build interactive dashboards and visualizations in tools like Tableau or Power BI for real-time insights.

• Process Improvement Support
• • Identify gaps or bottlenecks in collections workflows through data analysis.
  • Contribute to initiatives focused on improving operational efficiency and contact strategy effectiveness.

EDUCATION

• Bachelor’s degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or a related field.

EXPERIENCE

• 1-2 years of experience in an analytical or reporting role (internships included), preferably in financial services, customer operations, or collections.
• Proficiency with SQL for querying relational databases.
• Familiarity with Excel and at least one data visualization tool (e.g., Tableau, Power BI, Looker).
• Bonus: experience working with telephony/CRM systems or operations teams.

SKILLS

• Strong attention to detail and comfort working with large datasets.
• Ability to translate business needs into analytical solutions and actionable insights.
• Eagerness to learn and grow within a fast-paced, collaborative team.
• Effective communicator with both technical and non-technical stakeholders.
• Curious, proactive, and solution-oriented mindset.