VP, Product, Platforms and Program Management- Toronto, ON

Location:  BC or ON

Hybrid:  3 days in the office and 2 days flex

The Position

The Vice President, Product, Platforms & Program Management sets the enterprise direction for LifeLabs’ diagnostic product portfolio, digital platform ecosystem, and program development model. This executive translates diagnostic innovation and market opportunities into scalable offerings, differentiated customer experiences, and sustainable growth across government and commercial markets.  

Reporting to the Chief Market and Partnerships Officer for LifeLabs, the role leads a multi-disciplinary function responsible for product management, diagnostic program development, solutions incubation, and digital experience, ensuring seamless progression from concept to launch and transition into operational ownership.

Key Responsibilities 

Enterprise Strategy and Portfolio Leadership 

• Define the strategic direction for the diagnostic test portfolio and related service offerings.
• Lead the evolution of LifeLabs’ product and program management model to support growth, scalability, and agility
• Establish portfolio strategies, value propositions and pricing/packaging frameworks aligned to customer segments.
• Own long-range planning and prioritization across products, programs, and platforms.
• Oversee the transition of Advanced Diagnostics into a scalable generalist product management structure.

Program and Solution Growth Leadership 

• Define the enterprise approach for designing, launching, and scaling large-scale diagnostic programs for government and commercial markets.
• Ensure repeatable frameworks, governance, and leadership discipline for moving validated opportunities into scalable programs.
• Oversee incubation of new diagnostic solutions aligned to strategic priorities and market needs.
• Drive commercialization readiness and ensure smooth transition of mature programs into Operations.

Digital Platform and Customer Experience Leadership

• Set the strategic roadmap for digital sales and service platforms (patient portals, e-commerce, B2B ordering, LifeLabs.com).
• Lead modernization of the digital ecosystem to improve customer experience and support future growth.
• Sponsor enterprise customer journey and UX strategy across patients, clients, and partners.
• Provide executive oversight for Salesforce strategy and governance.
• Ensure digital platforms meet contractual, regulatory, and government requirements.

Operating Model, Governance, and Performance 

• Establish operating models, governance structures, and decision-making frameworks for products, programs, platforms, and incubation.
• Define accountability, success measures, and performance expectations for functional leaders.
• Oversee portfolio performance management, risk mitigation, and continuous improvement.
• Ensure effective integration and handoff between innovation, product, program, digital, and Operations teams.
• Create organizational clarity around what is owned centrally within the function versus by partner functions.

People Leadership and Capability Building

• Build and lead a high-performing leadership team across product, program, platform, customer experience, and incubation functions.
• Develop and implement a plan to build engagement across the team
• Develop organizational capability in generalist product management, portfolio management, and digital experience leadership.
• Foster a culture of customer-centered innovation, disciplined execution, and enterprise collaboration.
• Mentor directors and senior leaders, ensuring succession strength and role clarity.
• Lead organizational design to support future business needs and growth priorities.

Executive and External Partnership

• Serve as the senior point of alignment across Laboratory, Operations, Commercial, Technology, Finance, Legal and Compliance.
• Build strong relationships with government, finance, laboratory, and strategic partners.
• Represent the function in executive discussions on portfolio direction, platform evolution, and customer experience priorities.
• Influence enterprise decisions through structured recommendations on priorities, sequencing, and capability requirements.

Requirements

Education

• A  University degree in business, technical discipline, or related field
  

Experience

• 15 + years of experience in product development or related fields
• At least 8 years of leadership experience managing and building high performing teams and cross -functional clients Experience developing clinical products and services is a significant asset
• Experience supporting a digital-oriented customer experience is a significant asset
• Great people skills paired with a high level of assertiveness
• Experience in effectively influencing and managing teams across multi-disciplinary functions, suppliers, and other stakeholders to deliver on objectives with a strong customer focus
• Strong verbal and written communications skills, with the ability to communicate and present effectively to various audiences
• Strong analytical, strategic, and coordinating skills
• Sound knowledge and understanding of business and technology