Site Lead

As a Site Lead you will be responsible for executing tasks as directed by Manager ensuring efficient workflow and quality processes to meet our delivery standards and operational goals within the pre-analytical environment.

Status: Temporary Full Time
Schedule: Monday - Friday, 7:30am - 5:30pm
Additional Requirement: Flexible availability required
Number of Position: 1
Start Date: ASAP
Contract End Date: 12 January 2027

This vacancy is for an existing position.

Your responsibilities will include:

Site Liaison

• Accountable for the appearance of the PSC(s); liaison with property managers, janitorial contractors, and escalation of issues to manager where appropriate
• Accountable for ensuring work order completion or escalation of issues
• Site contact for in-building clients
• Contract Services-liaison for new initiatives
• First point of contact for both internal and external customer issue resolution and escalates issues to manager as necessary
• First contact for on site patient complaint investigation and may help initiate the complaint resolution process
• Materials/Kanban monitoring
• Material, Logistics and laboratory operations issues management and escalation to manager as necessary

   

Regulatory compliance and Problem solving

• Provide assistance as required to explain/demonstrate policies and procedures

• Provide awareness and feedback on all matters of policy/procedure non-conformance (ex. Privacy, ISO, EHS) and escalates to manager as necessary. Works with involved parties to identify root cause and recommend corrective actions for manager approval.

• Investigate incidents (ex. recalls, ECGs) to determine root causes and recommend corrective/preventative actions for manager approval
• Assist manager in coordinating; completion of documents and/or audits related to quality regulatory requirements such as OLA/CAP/ISO and competencies
• Act as a liaison between PSC(s) and QR
• Ensure monthly maintenance sign off is complete (ex. centrifuges) and escalates to manager as needed

• Provide feedback on monthly operations reports
• Provide input/recommendations in budget planning process

SOPs and Document Control

• Coordinate SOP roll out, tracks completion, and maintains document control. Follows up on issues of non compliance and escalates to manager where necessary
• Provide input to the manager on Business Recovery Plan to keep current and initiates implementation as directed by manager
• Provide technical expertise (in absence of trainer/key operator)

Staffing

• Regularly schedules and arranges coverage for sick calls to achieve optimum productivity and efficient workflow as directed by the manager
• Coordinate vacation requests
• Schedule shift responsibilities, assigns routine tasks, and readjusts when necessary for workflow
• Review of timecards and escalation of exceptions to set schedule to the manager
• Assist manager with internal candidate interviewing

• Orientation “go to” person for newly hired employees, employees new to a PSC, or new to a team
• Coordinate job specific orientation for new hires
• Recommend training/developmental opportunity needs (for all employees including those new to the team) to the manager
• Provide recommendations to improve team dynamics and team environment to the manager
• Provide immediate feedback to the employee on tasks that they have assigned. For tasks that are Manager-assigned, provide feedback to the Manager on performance.

Bench Work

• Backfill for other team leads or team members, in addition to own bench work.
• Required to fulfill the tasks as described in the LPT (Ont.) CTA (BC) role.

Environment, Health & Safety

• Ensure the manager is informed of incidents
• Assist with the coordination and reporting of investigations, root cause analysis, and recommendations to the manager
• Ensure EHS policies and procedures are up to date and signed off
• Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action
• Consistently works in compliance with all LifeLabs’ health and safety policies and procedures

What you will bring to the role:

• Show initiative including proactive problem solving skills.
• Utilize effective organizational skills including time management
• Communicate effectively, both verbally and in written format.
• Deal with and/or guide others in conflict resolution issues.
• Analyze and interpret data.
• Work collaboratively with others at various levels in the organization and within own team to achieve common goals.
• Provide excellent customer service and patient care
• Protect the confidentiality of information about the company, clients, and employees
• Keyboarding skills with approximately 40 wpm
• Requires valid Driver’s license, clean driving abstract and own vehicle 
• A minimum of 3 years recent experience in phlebotomy and cardiac/holter monitoring

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